Manage issues

CONTENTS

(This function is only available for Premium plan.)

For the request from a judicial authority, often only the data stored according to the storage policy have to be checked or submitted. 

In these cases, you can create and manage issues so that only relevant content is retrieved.

In Manage Issues, you can add, edit, and delete issues. Also, you can check the issue results and download them.

Manage Issues page

The following is a description of each item on the Manage Issue page.

Select ‘Archive’ from the left to expand the menu and press ‘Manage Issues’ to access the page.

Mobile

  1. Select ‘Archive’ from the left to expand the menu and press ‘Manage Issues’ to access the page.
    • The page provides information on registered issues.

      • Category: They are categorized as Message or Mail.
      • Issue name: The title of the registered issue.
    • Search: Click ‘Search’ to view the search results of the issue based on the current point in time.

PC Web

  1. Select ‘Archive’ from the left to expand the menu and click ‘Manage Issues’ to access the page.
  • Type: It is divided into Mail and Message.
  • Issue name: The title of the registered issue.
  • Registrant: The name of the member who registered the issue.
  • Last edited date: The date the issue was last edited.
  • Search: Click ‘Search’ on the right end to access the window that shows the search result of the given issue as a search condition.

Register issue

PC Web

Register the condition to search in the archived data as an issue.

It is useful to register issues for future searches that will use the same search condition; you can search without entering the same conditions again.

  1. Select ‘Archive’ from the left to expand the menu and click ‘Manage Issues’ to access the page.  
  2. Click ‘+Register issue’ on the top.
  3. Enter the information in the entry fields of the  ‘Register issue’ window.
    • Issue name: Enter the title of an issue.
    • Type: Select between Mail and Message to search.
    • Search target: Only available when Mail is the selected type from above.
      • All: Search for  all members’ mailboxes.
      • Member: Search for a specific member’s mailbox.
    • Sender: Specify the sender.
    • Receiver: Specify the recipient. You can specify up to 10 people.
    • Contents
      • Search all: Search all of the subject, body, and attached files.
      • Subject+Body of message
      • Subject
      • Body
      • Attached file(s): Search for a filename and content of a document.
    • Period
  4. Press ‘Save’ on the bottom to register an issue.

Edit issue

PC Web

Edit the contents of saved issues.

  1. Select ‘Archive’ from the left to expand the menu and click ‘Manage Issues’ to access the page.
  2. Click the issue you want to edit from the ‘Issue’ field.
  3. Make changes in the ‘Edit issue’ window.
  4. Click ‘Save’ on the bottom to edit the issue.

Delete issue

Delete the saved issues.

You can select and delete the issues on the ‘Issue management’ page.

Delete from the Issue management page

PC Web

You can delete multiple issues at once.

  1. Select ‘Archive’ from the left to expand the menu and click ‘Manage Issues’ to access the page.
  2. Check the checkbox of the issues you want to delete from the list and then click ‘Delete’ above.
  3. Click ‘OK’ to delete the selected issue.

Check and download results of a search by issue

Check the search results based on the conditions of the registered issue.

View search result of an issue

Preview the results of the search by the issue’s set conditions.

Press ‘Search’ on the right end of the ‘Issue management’ page to view.

Message room search results

Search results for issues that selected Message as the type.

Mobile

  • The following information is available in the search results.
    • Message /File name: The name of the most recently exchanged message or file in the message room.
    • Sender: The name of the user who sent the message is displayed.
    • Receipt time: The time the message was received.
    • Chatroom name/members: Displays the name of the message room to which the message was delivered. When there is no name for the message room, the user’s name is displayed instead.

PC Web

  • Chatroom name/members: The message room name to which the message was delivered is displayed. When there is no message room name, the user’s name is displayed.
    • Click the name of the message room to view the name, team, and position of all the members included except the sender.
    • Click the user’s name to search the received and sent messages of the member. If the user is a member, you can look up the member in the organizational chart.
  • Sender: The name of the user who sent the message is displayed. Click the user’s name to search the received and sent messages of the member. If the user is a member, you can look up the member in the organizational chart.
  • Message / File name: The name of the most recently exchanged message or file in the message room. Press the message or file name to access the ‘Find chat room contents’ window.
  • Receipt time: The time the message was received.
  • Request download: Download the search results.

Mail search results

Search results for issues that selected Mail as the type.

Mobile

  • The following information is available in the search results.
    • Mail title/body: The subject and body of the email are displayed.
    • Owner: The person who stores the email.
    • Receipt time/Sent time: The time the email was sent or received.

PC Web

  • Owner: The person who stores the email.
  • Mail title/body: The title and body of the email are displayed. If you click the title area, you can access the contents of the selected email in a separate window.
  • Attach: The icon is displayed when there are attachments in an email.
  • Receipt time/Sent time: The time the email was sent or received.
  • Request download: Only download the selected results. Check the  icon on the left, then click ‘Download’.
  • Request to download all: Download the entire search results. 

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