Download photos, videos, and files

CONTENTS

You can download photos, videos, and files shared in the message room to your device.

Download a photo

You can download a photo to your device or Drive within the storage period.

Mobile

  1. Tap the photo you want to download from the message room.
  2. Tap .
  3. Select where you want to save the photo. Some options may not appear depending on the plan you are subscribed to.
    • Save: Save in the device.
    • Save note: Save as a new post in Note of the message room, or as a reply to an existing post.
    • Save to Drive: Save to Drive.
    • Save to Folder: Save to Folder of the message room.

PC Web

  1. Click  on the top.
  2. Click the message room from which you want to download a photo.
  3. Click ‘Save’ at the bottom of the photo.
  4. Select where you want to save the photo. Some options may not appear depending on the user environment.
    • Save to PC: Save in the computer.
    • Save note: Save as a new post in Note of the message room, or as a reply to an existing post.
    • Save to Drive: Save to Drive.
    • Save to folder: Save to Folder of the message room.

PC App

  1. Click  on the top left of the screen.
  2. Click the message room from which you want to download a photo.
  3. Click ‘Save’ or ‘Save to Drive (Folder)’ at the bottom of the photo.
  4. Click ‘Save’ to select a location and enter a file name to save the photo. Click ‘Save to Drive (Folder)’ to select a location to save the photo.

Download a photo after editing

If the ‘Mobile app file download’ function is turned on in Admin, you can edit photos before downloading them.

Mobile

  1. Tap the photo you want to edit.
  2. Tap ‘Edit’.
  3. You can edit the photo using the tools below. Tap ‘Apply’ after editing.
    Rotate
    Crop
    Draw

    If you want to revert your photo back to the original, tap ‘Back to original’.

  4. Tap  to save the photo.

Download a video

Mobile

  1. Tap the video you want to download.
  2. Tap .
  3. Select where you want to save the video. Some options may not appear depending on the user environment.
    • Save: Save in the device.
    • Save note: Save as a new post in Note of the message room, or as a reply to an existing post.
    • Save to Drive: Save to Drive.
    • Save to Folder: Save to Folder of the message room.

PC Web

  1. Click  on the top.
  2. Click the message room from which you want to download a video.
  3. Click ‘Save’ at the bottom of the video.
  4. Select where you want to save the video. Some options may not appear depending on the user environment.
    • Save to PC: Save in the computer.
    • Save note: Save as a new post in Note of the message room, or as a reply to an existing post.
    • Save to Drive: Save to Drive.
    • Save to folder: Save to Folder of the message room.

PC App

  1. Click  on the top left of the screen.
  2. Click the message room from which you want to download a video.
  3. Click ‘Save’ or ‘Save to Drive (Folder)’ at the bottom of the video.
  4. Click ‘Save’ to select a location and enter a file name to save the photo. Click ‘Save to Drive (Folder)’ to select a location to save the photo.

View all files and links

You can view all photos, videos, files, and links shared in the message room.

Mobile

  1. Tap  in a message room.
  2. Tap the type of content you want to view from ‘Photos/Videos’, ‘File’, and ‘Link’.

PC Web

  1. Click  on the top.
  2. Click a message room from the message room list.
  3. For General Message Rooms, you can view all files and links on the right.
    For Team/Group Message Rooms, you can view all files and links by clicking the ‘Content’ tab on the right.

PC App

  1. Click  on the top left of the screen.
  2. Click a message room from the message room list.
  3. Click .
  4. Click ‘Content’ to view all files and links.

Move to a specific file or link

You can move to the point where a specific file or link was shared within the message room.

Mobile

  1. Tap  in a message room.
  2. Tap the type of content you want to view from ‘Photos/Videos’, ‘File’, or ‘Link’.
  3. Tap ‘See in chat’ to move to the point where the file or link was shared.

PC Web

  1. Click  on the top.
  2. Click a message room from the message room list.
  3. For General Message Rooms, click the  on the right. For Team/Group Message Rooms, click ‘Content’ on the right to view all files and links shared within the message room.
  4. Select a content type.
  5. Hover the mouse over the file or link, and click ‘See in chat’.
    You will then be moved to the point where the file or link was shared within the message room.

PC App

  1. Click  on the top left of the screen.
  2. Click a message room from the message room list.
  3. Click .
  4. Click ‘Content’.
  5. Select a content type.
  6. Hover the mouse over the file or link, and click ‘See in chat’.
    You will then be moved to the point where the file or link was shared within the message room.

Save multiple files

You can select multiple files and save them at once.

Mobile

  1. Tap  in a message room.
  2. Tap the type of content you want to save from ‘Photos/Videos’, ‘Files’, or ‘Links’.
  3. Tap ‘Select’.
  4. Select the files you want to save.
  5. Tap .
  6. Select the location where you want to save the files.

PC Web

  1. Click  on the top.
  2. Click a message room from the message room list.
  3. For General Message Rooms, click the right side of the screen, while the ‘Content’ tab on the right side for Team/Group Message Rooms to view all content shared within the message room.
  4. Select a content type.
  5. Hover the mouse over the file you want to save, and check the circle.
  6. Click ‘Save’.
  7. Select the location where you want to save the files.

PC App

  1. Click  on the top left of the screen.
  2. Click a message room from the message room list.
  3. Click .
  4. Click ‘Content’.
  5. Select a content type.
  6. Hover the mouse over the file you want to save, and check the circle.
  7. Select the location where you want to save the files.

You can select up to 20 files.

Forward multiple files or links

You can select multiple files or links and forward them as messages at once.

Mobile

  1. Tap  in a message room.
  2. Tap the type of content you want to forward from ‘Photos/Videos’, ‘File’, or ‘Link’.
  3. Tap ‘Select’.
  4. Select the files or links you want to forward.
  5. Tap  on the bottom.
  6. Select where you want to forward the files or links.

PC Web

  1. Click  on the top.
  2. Click a message room from the message room list.
  3. For General Message Rooms, click the  on the right. For Team/Group Message Rooms, click ‘Content’ on the right to view all files and links shared within the message room.
  4. Select a content type.
  5. Hover the mouse over the file you want to forward, and check the circle.
  6. Click ‘Forward’ at the bottom.
  7. Select where you want to forward the files or links.
  8. Click ‘Forward’.

PC App

  1. Click  on the top left of the screen.
  2. Click a message room from the message room list.
  3. Click .
  4. Click ‘Content’.
  5. Select a content type.
  6. Hover the mouse over the file you want to forward, and check the circle.
  7. Click ‘Forward’.
  8. Select where you want to forward the files or links.
  9. Click ‘Forward’.

You can select up to 20 files or links.

Download a file

You can save a file in your device or Drive within the storage period.

Mobile

Download to Drive

  1. Tap and hold the file you want to download from the message room.
  2. Tap ‘Save to Drive’ to select a location where you want to save the file.

Download a file to iOS devices

You can only download files to devices with iOS 11 or later versions. File download is not available to versions earlier than iOS 11 due to the nature of iOS devices.

  1. Tap the attachment to download in the message room.
  2. Tap ‘Preview Content’.
  3. Tap  on the top right.
  4. Tap ‘Save to Files’ to save.

Download a file on Android devices

When you open a file in an Android device, the file is automatically saved in the device.

PC Web

  1. Click  on the top.
  2. Click the message room from which you want to download a file.
  3. Click ‘Save’ at the bottom of the file.
  4. Select where you want to save the file. Some options may not appear depending on the user environment.
    • Save to PC: Save in the computer.
    • Save note: Save as a new post in Note of the message room, or as a reply to an existing post.
    • Save to Drive: Save to Drive.
    • Save to folder: Save to Folder of the message room.

PC App

  1. Click  on the top left of the screen.
  2. Click the message room from which you want to download a file.
  3. Click ‘Save’ or ‘Save to Drive (Folder)’ at the bottom of the file.
  4. Click ‘Save’ to select a location and enter a file name to save the photo. Click ‘Save to Drive (Folder)’ to select a location to save the photo.

Save messages

In the PC app, you can save messages shared within a message room in a text format.

PC App

  1. Click  on the top left of the screen.
  2. Click the message room you want to save.
  3. Click  at the top right of the message room.
  4. Click ‘Save messages’.
  5. Read the precautions, and click ‘OK’.
  6. Select the location where you want to save the messages, enter a file name, and click ‘Save’.

Storage period for files shared in message rooms

Photos, videos, and files shared in the message room are stored according to the storage period set by the administrator (all files are automatically deleted from the server after the storage period expires.)

You cannot preview or download photos, videos, and files whose storage period has expired in the message room.

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