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Permanently delete or restore deleted files and folders

CONTENTS

Files and folders deleted from the message room folder are stored in the Trash for each message room folder.

In the Trash, you can view deleted files and folders and restore or permanently delete them.

Restore a deleted file or folder

You can restore files or folders from Trash in Folder. Folders and files will be restored to the original location.

Mobile

  1. Tap  in Folder.
  2. Tap 'Trash'.
  3. Tap  of the file or folder you want to restore.
  4. Tap 'Restore'.

PC Web

  1. Click  on the top.
  2. Click a message room from the message room list on the left.
  3. Click the 'Folder' tab on the right side of the message room.
  4. Click 'Trash' at the bottom of the folders list.
  5. Click  on the right side of the file or folder you want to restore.
  6. Click 'Restore'.

All restored files and folders are moved back to their original location in Folder.

Permanently delete a file or a folder

Deleted files or folders are moved to that folder's Trash, where they remain until they are permanently deleted.

When files are permanently deleted, the available shared storage capacity increases by the size of the permanently deleted files.

There are two ways to permanently delete a file or a folder:

  • Permanently delete a file or a folder
  • Empty Trash

Permanently delete a file or a folder

You can select deleted files and folders to permanently delete them. Permanently deleted files or folders cannot be restored.

Only files deleted by members themselves can be permanently deleted from Team/Group folders. The team leader or Group Master can also permanently delete files deleted by other members.

Mobile

  1. Tap  in Folder.
  2. Tap 'Trash'.
  3. Tap  of the file or folder you want to permanently delete.
  4. Tap 'Permanently Delete' to permanently delete the file or folder.

PC Web

  1. Click  on the top.
  2. Click a message room from the message room list on the left.
  3. Click the 'Folder' tab on the right side of the message room.
  4. Click 'Trash' at the bottom of the folders list.
  5. Click  on the right side of the file or folder you want to permanently delete.
  6. Click 'Delete' to permanently delete the file or folder.

Empty Trash

You can permanently delete files or folders that have been moved to the Trash at once. Permanently deleted files or folders cannot be restored.

Team/Group folders can only be emptied by the team leader or Group Master.

Emptying Trash frees up the shared storage capacity that was in use by Trash.

Mobile

  1. Tap  in Folder.
  2. Tap 'Trash'.
  3. Tap  to permanently delete all items in Trash.

PC Web

  1. Click  on the top.
  2. Click a message room from the message room list on the left.
  3. Click the 'Folder' tab on the right side of the message room.
  4. Click 'Trash' at the bottom of the folders list.
  5. Click 'Empty Trash' on the top right of the files or folders list.
  6. Click 'OK' to permanently delete all items in 'Trash'.

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