You can have a conversation with external LINE WORKS users via messages, voice, and video calls.
However, the administrators of both companies must authorize the connection to external LINE WORKS.
When the administrator authorizes your connection to external LINE WORKS, you will receive a notification. You can then start using the related functions.
Add external LINE WORKS users
To start a conversation with external LINE WORKS users, you must first add the LINE WORKS user to your contacts.
Find external LINE WORKS users
When an external LINE WORKS user is added, the contact information will be saved to your External Contacts, and a 1:1 message room will be created.
Find external contacts in the message list
When you add an external contact, a 1:1 message room will be created. The message rooms with external LINE WORKS users are marked with 
in front of their names.
Mobile
- Find the message room marked with in the messages list.
PC Web
- Click
on the top. - Check the message rooms marked with on the message room list.
Find external contacts in Contacts
You can find users added as external contacts in Contacts.
Chat with external LINE WORKS users
The message room with multiple participants, including external LINE WORKS users, will be created as an External Group Message Room.
In an External Group Message Room, the Group Master can add or remove members from the group.
Users who are not permitted to use the function by the administrator are automatically excluded from the message room.
Open from the message room list
Mobile
- Open a message room marked with on the message room list to start a conversation.
PC Web
- Click on the top.
- Open the message room marked with on the message room list to start a conversation.
PC App
- Click on the top left of the screen.
- Open the message room marked with on the message room list to start a conversation.
Create a message room
Mobile
- In Message, tap
. - Select 'External Users'.
- Select LINE users to chat with.
- Tap 'Confirm'.
For the message room with multiple participants, select the existing message room from 'Participating message rooms' list or tap 'Create New Message Room'. - For the message room with multiple participants, you can enter name, assign photo, and enter descriptions. Check the basic information and tap 'Create' to start a conversation.
PC Web
- Click on the top.
- Click 'Create new' at the top of the message room list.
- Select 'External Users'.
- Select LINE users to chat with.
- Click 'OK'.
For the message room with multiple partcipants, you can click 'Open' right to the existing message room in 'Message room with participating members' list click 'Create New Message Room'. - For the message room with multiple participants, you can enter name, assign photo, and enter descriptions. Check the basic information and tap 'Create' to start a conversation.
PC App
- Click on the top left.
- Click
at the bottom of the message room list. - Select 'External Users'.
- Select LINE users to chat with.
- Click 'OK'.
For the message room with multiple partcipants, you can click 'Open' right to the existing message room in 'Participating message rooms' list click 'New Message Room'. - For the message room with multiple participants, you can enter name, assign photo, and enter descriptions. Check the basic information and tap 'Create' to start a conversation.
Block messages from external LINE WORKS users
You can block messages sent from external LINE WORKS users.
Edit additional information of external LINE WORKS users
When you add external LINE WORKS users, their contact information will be saved to your External Contacts.
You can add or edit additional information such as name, phone number, and email in your External Contacts.