Chat with LINE WORKS users from other companies

You can have a conversation with LINE WORKS users from other companies via messages, voice, and video calls.

However, the administrators of both companies must authorize the connection to external LINE WORKS.

When the administrator authorizes your connection to external LINE WORKS, you will receive a notification. You can then start using the related functions.

Add LINE WORKS users from other companies

To start a conversation with LINE WORKS users from other companies, you must first add the LINE WORKS user to your contacts. You can add LINE WORKS users from other companies in Contacts.

Find LINE WORKS users from other companies

When a LINE WORKS user from other company is added, the contact information will be saved to your External Contacts, and a 1:1 message room will be created.

Find external contacts in the message list

When you add an external contact, a 1:1 message room will be created. The message rooms with LINE WORKS users from other companies are marked with  in front of their names.

Mobile

  1. Find the message room marked with in the messages list.

PC Web

  1. Click  on the top.
  2. Check the message rooms marked with  on the message room list.

Find external contacts in Contacts

You can find users added as external contacts in Contacts.

Chat with LINE WORKS users from other companies

If you create a message room with multiple people, including users from other companies, those who are not authorized by the administrator to use the function will be automatically excluded from the message room.

Open from the message room list

Mobile

  1. Open a message room marked with  on the message room list to start a conversation.

PC Web

  1. Click  on the top.
  2. Open the message room marked with  on the message room list to start a conversation.

PC App

  1. Click  on the top left of the screen.
  2. Open the message room marked with  on the message room list to start a conversation.

Create a message room

Mobile

  1. In Message, tap .
  2. Tap ‘Message Room’.
  3. Tap ‘External’ in ‘Choose Members’.
  4. Select users to chat, and tap ‘Confirm’ to create a message room.

PC Web

  1. Click  on the top.
  2. Click ‘Create a message room’ on the top of the message room list.
  3. Click the ‘External’ tab.
  4. Select LINE WORKS users from other company to chat, and click ‘Invite’ to create a message room.

PC App

  1. Click  on the top left of the screen.
  2. Click  at the bottom of the message room list.
  3. Click the ‘External’ tab on the left of the organizational chart.
  4. Select users to chat, and click ‘Send messages’ to create a message room.

Block messages from LINE WORKS users from other companies

You can block messages sent from LINE WORKS users from other companies.

Edit additional information of LINE WORKS users from other companies

When you add LINE WORKS users from other companies, their contact information will be saved to your External Contacts.

You can add or edit additional information such as name, phone number, and email in your External Contacts.

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