Voice and video calls

You can make voice and video calls from 1:1 to up to 200 people at the same time.

You can join a call via the mobile or PC apps. You must allow access to the microphone and camera before starting.

Calls between v2.9 or prior versions and v3.0 or later versions are not supported. For a calling experience without an issue, please update your app to versions later than v3.0.

However, to make voice and video calls with another company’s LINE WORKS user, you need to get authority from the administrator.

1:1 voice/video call

Make a voice call from the profile in Contacts

You can make a 1:1 call by searching the member in Contacts.

Mobile

  1. Tap ‘Contacts’ to access the ‘Contacts’ screen.
  2. Search for the people you want to call, then tap their names or their profile photos.
  3. Tap ‘Free Call’ on the profile to make a call.

You can also make a call while using other services (Message, Mail, Event, Drive, Board, etc.) by tapping the name or profile photo of a member, and then tapping ‘Free Call’.

PC App

  1. Click  on the top left.
  2. Search for the people you want to call, then click their names or their profile photos.
  3. Click  to make a call.

You can also view the 1:1 call icon in other services (Message, Mail, Event, Drive, Board, etc.) by tapping members’ names or profile photos.

Make voice/video call in a message room

You can make voice and video calls right from the message room.

Mobile

  1. Tap  on the top right of the message room.
  2. Tap ‘Free Call’ or ‘Video Call’.

PC App

  1. Click  on the top left.
  2. Click a message room from the message room list.
  3. Click or  on the bottom right.

Join a voice/video call

Mobile

  1. When you have an incoming call, the call request appears on your screen.
  2. You can join the call by tapping ‘Call’ on the bottom right.

PC App

  1. When you have an incoming call, the call request appears on your screen.
  2. You can join the call by clicking ‘Answer’ on the bottom left.
  3. In a video call, you can join the video call without turning on the camera by clicking ‘Camera off’ on the bottom of the call screen.

Group voice/video call

In the message room, several people can make a voice or video call at the same time.

Make a group voice/video call

Mobile

  1. Tap  in the message room where you want to make a group call.
  2. Tap ‘Voice Call’ or ‘Video Call’ to start a group call.

PC App

  1. Click  on the top left.
  2. Click the Group Message Room from the message room list.
  3. Click  or  on the bottom right.

During a voice call, you can turn on the camera on the bottom menu to switch to a video call. Other participants of the call, however, will remain on a voice call.

Please refer to the supported requirement for voice and video calls.

Join a group voice/video call

Mobile

  1. When you have an incoming group call, you will receive a notification.
  2. Tap the notification to access the message room.
  3. Tap ‘Join’ on the top of the message room.

PC App

  1. When you have an incoming group call, you will receive a notification.
  2. Click the notification to access the message room.
  3. Click ‘Join’ on the top of the message room.

Invite members to a group call

You can send invitations to members who have not joined the group call.

Mobile

  1. Tap    on the top right of the call screen.
  2. Tap ‘Participants list’.
  3. Select the members you want to invite from the non-participants list and tap ‘Invite’.

PC App

  1. Open the participant list by clicking ‘Participants’ at the bottom of the call screen.
  2. Click ‘Invite’ at the bottom of the participant list.
  3. Select the members you want to invite from the non-participants list and tap ‘Invite’.

You can only send an invitation to the members of the same message room.

Group voice/video call screen

Mobile

  •  : Screen Mode – You can change the mode to view multiple people on one screen or only one person in large size. You can also change the screen mode by tapping the screen twice.
  •  : Front/Rear camera – You can select the front/rear camera of the mobile device.
  •  : Smaller screen – You can make the call screen size smaller to check messages and emails even during a call.
  •  : More Menu – You can view the participant list and use the mute all and background blur function from the menu.
  •  : Camera on/off – You can turn your camera on or off. When you turn off the camera, your profile photo will be displayed on the other users’ screen.
  •  : Mic on/off – You can turn your microphone on or off.
  •  : Leave – You can leave the group call. If there is more than one person in the call, this only ends your call and the other participants’ call status remains the same.

PC App

Click the icons at the bottom of the PC app’s group call screen to use the corresponding functions.

  •  : View mode – You can change the call screen layout.
    • Full screen: Expand the screen to fit the monitor screen.
    • Divided screen: Divide the screen to display up to 16 users including you. If the total number of users exceed 16, use the < or > icon to view other participants.
    • See speaker: Automatically display the speaker on the left big screen and other participants on the right small screen. Use the ∨ or ∧ icon to view other participants.
    • See screenshare: Display both the shared screen and the user sharing the screen.
  •  : Camera on/off – You can turn your camera on or off. When you turn off the camera, your profile photo will be displayed on the other users’ screen. Click ∧ to view and edit camera settings.
  •  Mic on/off – You can turn your microphone on or off. Click ∧ to view and edit microphone settings. (If it doesn’t work, check the microphone settings on your PC.) 
  •  : Speaker on/off – You can turn your speaker on or off. Click ∧ to view and edit speaker settings. (If it doesn’t work, check the speaker settings on your PC.) 
  •  : Start/End Screen Share – During a group call, you hold a meeting while sharing your PC screen with other participants.
  •  : See participant list – you can view the full list of the call participants and their detailed profiles. Also, you can mute, pin or unpin participants.
  •  : Open message room – the message room with the call taking place opens in a new window. You can exchange messages quickly and easily by popping up a message window above the call screen.
  • : Leave – You can leave the group call. The call ends for every participant once ‘End the meeting for all participants’ is selected.
  •  : Background blur on/off – During a video call, you can blur or unblur the background by right-clicking your screen.
  • Go to Help – You can check the user guide for voice/video call and screen sharing, as well as troubleshooting.
  • : Settings – You can access the call settings on the PC app. You can change the device to connect for the call.

Checking the camera, microphone, and speaker before video calls

Before joining the group video call, the user can turn the camera/microphone/speaker on or off.

Mobile

  1. When you tap ‘Join’, a screen where you can preview how you look appears.
  2. You can make changes to the settings as mentioned below.
    • The microphone and camera are turned on and can be turned off by tapping the button.
    • By tapping  on the top right, the video switches to the rear camera.

PC App

  1. A pop-up that shows the camera/microphone/speaker status appears before joining the call.
  2. You can make changes to the following settings on the pop-up.
    • The camera, microphone, and speaker can be turned on or off from the bottom of the preview.
    • If there are 2 or more cameras connected to the PC, the user can select the camera of their choice by clicking the ‘Switch camera’ on the top right.
    • By clicking  on the top right of the pop-up, you can check the guides on voice/video call, screen sharing, and troubleshooting.
    • By clicking  on the top left of the pop-up, you can go to the ‘Settings’ menu.

Applying a background effect before a video call

You can blur or apply a background image for a video call before joining. Once you set the background effect to use, the effect will stay on for future video calls.

Mobile

  1. Tap ‘Background effect’ from the preview screen before joining the call.
  2. Select the background image or effect you want from the list.
    • If ‘Blur’ is selected, the background blurs during the call.
    • Tap  to add images saved on the device as the background image.
      However, image files must be in .jpeg, .png format.
  3. The selected image is displayed on the My Preview screen.

If an image containing a company logo or text is set as the background, the text appears reversed on My screen but not to other participants.

PC App

The call background blurs if you click ‘Background blur’ at the top of the pop-up screen before joining the call.

Check who is currently speaking

You can check who is speaking in a one-on-one or group call.

Mobile


  • Voice call
    • In a 1:1 call, the border of the profile of the person who is currently speaking is highlighted with green.
    • In a group call, the border of the profiles of the speakers and the microphone icons are highlighted in green.
  • Video call
    • If the participant is currently speaking, the microphone icon turns green on the screen.
  • You can also check the person who is speaking from the participants list.

PC App

  • Displays the microphone icon and up to 3 speakers at the top of the screen.
  • A green line is displayed on the participant’s profile on the main call screen.

Mute a participant’s microphone

You can mute the microphones of other participants during a group voice/video call.

The mute function is only available for v2.9 or later versions.

Mobile

  • Mute all participants’ microphones
    1. Tap    on the top right of the call screen.
    2. Tap ‘Mute all’. The microphones of all participants are muted and notifications are sent to participants as well.
  • Mute each participant’s microphones
    1. In a voice call, tap the microphone icon next to the name of the participant you want to mute.
      In a video call, tap the microphone icon above the video screen.
      You can also mute each participant by pressing the microphone icon on the participants list.
    2. If you tap ‘Confirm’ on the mute pop-up, a notification is sent to the participant informing that the host has muted the participant for a smooth progression of the meeting.

PC App

  • Mute all participants’ microphones
    1. Click ‘Participants’ at the bottom of the call screen to open the participant list.
    2. Click ‘Mute all’ at the bottom of the participant list.
    3. When you see a dialogue box, click ‘Yes’.
      The microphones of all participants are muted and notifications are sent to participants as well.
  • Muting each participant’s microphones
    1. Hover the mouse over the participant’s screen with the microphone on from the call screen or the participant’s name from the participant list. Then, click ‘Mute’.
    2. Click ‘Yes’ to mute the participant’s microphone to mute. A notice will be sent to the muted participant that the microphone is muted for the meeting.

End a call for everyone

You can end a group call at once.

Mobile

  1. Tap ‘Leave’ on the call screen.
  2. Select the ‘End the meeting for all participant’ menu on the pop-up and tap ‘Yes’.

PC App

  1. Click ‘Leave’ from the bottom menu of the call screen.
  2. Select ‘End the meeting for all participants’ on the pop-up and click ‘Yes’.

Call settings

You can change speaker, microphone and camera settings in Settings of the PC app.

PC App

  • Allow incoming calls
    • If you check the checkbox of ‘Allow incoming calls’, you can receive calls from the PC app.
  • Speaker settings
    • You can click the menu box to select the speaker you want to use for voice calls.
    • ‘System default’ is applied by default, and the speaker connected to the PC is automatically connected for calls. You can also manually select a speaker you want from the menu box.
    • You can adjust the volume of the other participants.
  • Mic settings
    • You can click the menu box to select the microphone you want to use for voice calls.
    • ‘System default’ is applied by default, and the microphone connected to the PC is automatically connected for calls.
      You can also manually select a microphone you want from the menu box.
    • You can test the microphone by making a sound (you can only test the microphone during a call on Windows.)
    • You can adjust the volume of your microphone.

Start a meeting (call) with a link

A meeting link can be created and shared through message rooms, Board, or Note posts. By clicking the link, the participant can conveniently join the video meeting.

  • Create Link: Create a link to have a video meeting with members from the same company.
  • Create External Link: Create a link to have a video meeting with LINE WORKS users or guests from other companies (users without LINE WORKS account). To create an external meeting link, you need permission to chat with external LINE WORKS users.

Create meeting link when scheduling

If you create a meeting link while creating an event, you can directly join the video meeting by clicking ‘Join video meeting’ on event details.

Create a meeting link on Message

After creating a meeting link on Message, you can create an event with the meeting link or start a video meeting immediately.

Mobile

  1. Tap  in Message.
  2. Tap ‘Video Meeting’.
    If you already have permission to chat with a LINE WORKS user from other companies, select ‘Create Link’ or ‘Create External Link’.
  3. Check the created meeting link and then select one of the following.
  •  : Copy the meeting link
  • ‘Book Meeting’: Create an event with the meeting link included
  • ‘Start Meeting’: Start the meeting immediately using the created meeting link

PC App

  1. Click  on the top left.
  2. Click  on the bottom of the message room list.
  3. Click ‘Video Meeting’.
    If you already have permission to chat with a LINE WORKS user from other companies, select ‘Create Link’ or ‘Create External Link’.
  4. Check the created meeting link and then select one of the following.

    •  : Copy the meeting link
    • ‘Book Meeting’: Create an event with the meeting link included
    • ‘Start Meeting’: Start the meeting immediately using the created meeting link

Copy meeting link

Copy and share the created meeting link.

Mobile

  • Copy the meeting link when creating it
  1. Create a meeting link on Message or when adding an event.
  2. Tap  at the right of the meeting link.

 

  • Copy the meeting link from the event details screen
  1. Tap the event that has the meeting link included.
  2. Tap  right to the meeting link in the ‘Video Meeting section.

 

  • Copy the meeting link during the video meeting
  1. Tap  from the top right of the link call screen.
  2. Tap ‘Copy Link’.

PC App

  • Copy the meeting link when creating it
  1. Create a meeting link on Message or when creating an event.
  2. Click  at the right of the meeting link.

 

  • Copy the meeting link during the video meeting
  1. Click ‘Participant’ from the bottom of the link call screen.
  2. Click ‘Copy Link’ from the bottom of the participant list.

Join video meeting via link

Mobile

  1. Tap ‘Join Video Meeting’ on the event details in Calendar, or tap the video meeting link shared in a message room.
    You can also join the meeting by tapping the meeting link in the event invitation service notification or the Team/Group event notification.
  2. Please check your camera and microphone settings before the video meeting starts.
  3. Tap ‘Call’.

PC App

  • Join a meeting through an event-related notification
    1. In the PC app, click the meeting link in the event invitation service or the Team/Group event notification.
    2. Please check your camera and microphone settings before the video meeting starts.
    3. Click the ‘Join call’ button.
  • Join a meeting in the PC web browser or PC app message room
    1. In the PC web, click the ‘Join video meeting’ button in the event details in Calendar, or click the meeting link shared in a message room in the PC app.
    2. Using the PC web browser, go to the middle of the ‘LINE WORKS Meeting’ page and click ‘Open LINE WORKS’ on the top layer, or the ‘Open LINE WORKS’ button.
    3. Please check your camera and microphone settings before the video meeting starts.
    4. Click ‘Join’.
  • For meetings with selected members, use the group call function available in message rooms. Only the members who are invited to the message room can join the group call.

Video meeting with external users

By creating an external meeting link when adding an event or on Message, you can have a video meeting with LINE WORKS users from other companies or guests.

To join the external link meeting, you need permission to chat with a LINE WORKS user from other companies.

Mobile

  • LINE WORKS User
  1. Tap the meeting link.
  2. Check the camera and microphone status before the video meeting.
  3. Tap ‘Call’.

A video meeting starts only when there is a company member, such as the creator of the meeting link.
Other company members can join the video meeting after the video meeting starts. Before the video meeting starts, waiting screen will be displayed.

 

  • Guest
  1. Install the LINE WORKS app from App Store or Google Play Store then tap the meeting link.
  2. Tap ‘Join’.
  3. Enter the user name and then tap ‘OK’.
  4. Check the camera and microphone status before starting the video meeting.
  5. Tap ‘Call’.

A video meeting starts only when there is a company member, such as the creator of the meeting link.

Other company members can join the video meeting after the video meeting starts. Before the video meeting starts, waiting screen will be displayed.

PC App

  • LINE WORKS User
  1. Click the meeting link.
    If you click the link on the PC web browser or PC app message room, click ‘Open LINE WORKS’ on the page you are directed to or click ‘Allow’ in the dialogue box.
  2. Check the camera and microphone status before starting the video meeting.
  3. Click ‘Join’.

A video meeting starts only when there is a company member, such as the creator of the meeting link.

Other company members can join the video meeting after the video meeting starts. Before the video meeting starts, waiting screen will be displayed.

 

  • Guest
  1. Click the meeting link after installing the LINE WORKS App.
    If you click the link on the PC web browser or PC app message room, click ‘Open LINE WORKS’ on the page you are directed to or click ‘Allow’ in the dialogue box.
    (You will be redirected to the LINE WORKS App install page if you click the meeting link without installing the application.)
  2. Click ‘Join’.
  3. Enter the user name and then tap ‘OK’.
  4. Check the camera and microphone status before starting the video meeting.
  5. Click ‘Join’.

A video meeting starts only when there is a company member, such as the creator of the meeting link.

Other company members can join the video meeting after the video meeting starts. Before the video meeting starts, waiting screen will be displayed.

Video meeting with LINE users

You can have a video meeting with LINE users by creating and sharing an external meeting link in the message room with LINE users.

To create external meeting link, you need permission to chat with a LINE WORKS user from other companies.

Mobile

  1. Tap  on the top of the message room with a LINE user.
  2. Check the external meeting link and then tap ‘Send via chat’.

PC App

  1. Click  at the bottom right of the message room with a LINE user.
  2. Check the external meeting link and then click ‘Send via chat’.

Remove participants during a video meeting

You can remove a member from a video meeting that started via a meeting link.

Only the members from the same company of the meeting link creator can remove other participants. The removed members cannot rejoin the same meeting.

Mobile

  1. Tap  on the top right of the link call screen.
  2. Tap the ‘Participants list’.
  3. Tap  on the top right of the participant list and then select ‘Remove’.
    You can also tap and hold the member to remove from the participant list.
  4. Select the member to remove. You can select up to 10 people at once.
  5. Tap  at the bottom.

PC App

  1. Click ‘Participants’ at the bottom of the link call screen.
  2. Hover the mouse on the participant to remove from the participant list and then click  on the right.
  3. Click ‘Remove’.

Send a message during a video meeting that started via link

You can exchange messages with meeting participants during a video meeting that started via a meeting link.

When a new message arrives, the number of unread messages is displayed on the right side of  on the mobile and  at the bottom of the PC app screen. Once the meeting is over, the messages are deleted.

Mobile

  1. Tap  on the top right of the link call screen.
  2. Tap ‘Message’.

PC App

Click ‘Message’ at the bottom of the link call screen.

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