Voice and video calls

You can make voice and video calls from 1:1 to up to 200 people at the same time.

You can join a call via the mobile or PC apps. You must allow access to the microphone and camera before starting.

Calls between v2.9 or prior versions and v3.0 or later versions are not supported. For a calling experience without an issue, please update your app to versions later than v3.0.

However, to make voice and video calls with another company’s LINE WORKS user, you need to get authority from the administrator.

1:1 voice/video call

Make a voice call from the profile in Contacts

You can make a 1:1 call by searching the member in Contacts.

Mobile

  1. Tap ‘Contacts’ to access the ‘Contacts’ screen.
  2. Search for the people you want to call, then tap their names or their profile photos.
  3. Tap ‘Free Call’ on the profile to make a call.

You can also make a call while using other services (Message, Mail, Event, Drive, Home, etc.) by tapping the name or profile photo of a member, and then tapping ‘Free Call’.

PC App

  1. Click  on the top left.
  2. Search for the people you want to call, then click their names or their profile photos.
  3. Click  to make a call.

You can also view the 1:1 call icon in other services (Message, Mail, Event, Drive, Home, etc.) by tapping members’ names or profile photos.

Make voice/video call in a message room

You can make voice and video calls right from the message room.

Mobile

  1. Tap  on the top right of the message room.
  2. Tap ‘Free Call’ or ‘Video Call’.

PC App

  1. Click  on the top left.
  2. Click a message room from the message room list.
  3. Click or  on the bottom right.

Join a voice/video call

Mobile

  1. When you have an incoming call, the call request appears on your screen.
  2. You can join the call by tapping ‘Call’ on the bottom right.

PC App

  1. When you have an incoming call, the call request appears on your screen.
  2. You can join the call by clicking ‘Answer’ on the bottom left.
  3. In a video call, you can join the video call without turning on the camera by clicking ‘Camera off’ on the bottom of the call screen.

Group voice/video call

In the message room, several people can make a voice or video call at the same time.

Make a group voice/video call

Mobile

  1. Tap  in the message room where you want to make a group call.
  2. Tap ‘Voice call’ or ‘Video Call’ to start a group call.

PC App

  1. Click  on the top left.
  2. Click the Group Message Room from the message room list.
  3. Click  or  on the bottom right.

During a voice call, you can turn on the camera on the bottom menu to switch to a video call. Other participants of the call, however, will remain on a voice call.

Please refer to the supported requirement for voice and video calls.

Join a group voice/video call

Mobile

  1. When you have an incoming group call, you will receive a notification.
  2. Tap the notification to access the message room.
  3. Tap ‘Join’ on the top of the message room.

PC App

  1. When you have an incoming group call, you will receive a notification.
  2. Click the notification to access the message room.
  3. Click ‘Join’ on the top of the message room.

 

Invite members to a group call

You can send invitations to members who have not joined the group call.

Mobile

  1. Tap    on the top right of the call screen.
  2. Tap ‘Participants list’.
  3. Select the members you want to invite from the non-participants list and tap ‘Invite’.

PC App

  1. Click ‘Invite’ on the bottom of the participants list.
  2. Select the members you want to invite from the non-participants list and click ‘Send’.

You can only send an invitation to the members of the same message room.

Group voice/video call screen

Mobile

  •  : Screen Mode – You can change the mode to view multiple people on one screen or only one person in large size. You can also change the screen mode by tapping the screen twice.
  •  : Front/Rear camera – You can select the front/rear camera of the mobile device.
  •  : Smaller screen – You can make the call screen size smaller to check messages and emails even during a call.
  •  : More Menu – You can view the participant list and use the mute all and background blur function from the menu.
  •  : Camera on/off – You can turn your camera on or off. When you turn off the camera, your profile photo will be displayed on the other users’ screen.
  •  : Mic on/off – You can turn your microphone on or off.
  •  : Leave – You can leave the group call. If there is more than one person in the call, this only ends your call and the other participants’ call status remains the same.

PC App

Click the icons at the bottom of the PC app’s group call screen to use the corresponding functions.

  • Full Screen – Enlarges the screen to full size.
  • Larger Screen – Displays the screens of up to 16 users, including the screen of one user whose screen is displayed in a larger size.
  • Divided Screen – Splits the screens of up to 16 users, including yours.
  • : Camera on/off – You can turn your camera on or off. When you turn off the camera, your profile photo will be displayed on the other users’ screen.
  • Mic on/off – You can turn your microphone on or off.
  • : Speaker on/off – You can turn your speaker on or off. (If it doesn’t work, check the speaker settings on your PC.)
  • : Turn on/off Screen Share – During a group call, you hold a meeting while sharing your PC screen with other participants.
  • : Leave – You can leave the group call. If you click ‘Leave’ and then select ‘End call’, the call for all participants will end. If you select ‘Leave call’, only you will leave the call.
  • : View participants list – You can check the list of all people who are participating in the group call. You can select the person you want to display on the screen from the list.
  • : Message room – The message room in which the call began will open in a new window. You can exchange messages quickly and easily by popping up a message window above the call screen.
  •  : Background blur on/off – During a video call, you can blur or unblur the background by right-clicking your screen.
  • Go to Help – You can check the user guide for voice/video call and screen sharing, as well as troubleshooting.
  • : Settings – You can access the call settings on the PC app. When making a call, you can change the device to connect and adjust the speaker and microphone volume.

Check the microphone and camera before starting a video call

Before joining a group video call, you can turn on/off your microphone or camera.

Mobile

  1. Tap the ‘Join’ button to see a screen where you can preview your video image.
  2. The microphone and camera will be on. You can tap the corresponding buttons to turn them off.
  3. Press on the top right of the screen to switch to the rear camera of your mobile phone.

PC App

  1. Before joining a call, you can see a dialogue box where you can check your microphone and camera.
  2. You can turn on/off the microphone and camera from the ‘Status settings’ above the video preview.
  3. If there are two or more cameras connected to the PC, you can select a camera by clicking on the right side of the video screen.
  4. If you click  on the bottom left of the dialogue box, you can check the guides on voice/video call, screen sharing, and troubleshooting.
  5. Click  on the bottom right of the dialogue box to go to ‘Settings’.

Blur the background before a video call

You can blur your background for a video call before joining. Once you set the blur effect to use, the effect will stay on for future video calls.

Mobile

Tap ‘Background blur’ on the preview screen before joining the call to blur your background during a call.

PC App

Check ‘Background blur’ on the pop-up screen before joining the call to blur your background during a call.

 

Check who is currently speaking

You can check who is speaking in a one-on-one or group call.

Mobile


  • Voice call
    • In a 1:1 call, the border of the profile of the person who is currently speaking is highlighted with green.
    • In a group call, the border of the profiles of the speakers and the microphone icons are highlighted in green.
  • Video call
    • If the participant is currently speaking, the microphone icon turns green on the screen.
  • You can also check the person who is speaking from the participants list.

PC App

  • If the participant is currently speaking, the microphone icon turns green in the participants list.
  • A green microphone icon is displayed on the top right corner of the participant’s profile on the main call screen.

Mute a participant’s microphone

You can mute the microphones of other participants during a group voice/video call.

The mute function is only available for v2.9 or later versions.

Mobile

  • Mute all participants’ microphones
    1. Tap    on the top right of the call screen.
    2. Tap ‘Mute all’. The microphones of all participants are muted and notifications are sent to participants as well.
  • Mute each participant’s microphones
    1. In a voice call, tap the microphone icon next to the name of the participant you want to mute.
      In a video call, tap the microphone icon above the video screen.
      You can also mute each participant by pressing the microphone icon on the participants list.
    2. If you tap ‘Confirm’ on the mute pop-up, a notification is sent to the participant informing that the host has muted the participant for a smooth progression of the meeting.

PC App

  • Mute all participants’ microphones
    1. Click ‘Mute all’ at the bottom of the participants list.
    2. When you see a dialogue box, click ‘Yes’.
      The microphones of all participants are muted and notifications are sent to participants as well.
  • Muting each participant’s microphones
    1. Hover the mouse over a participant list to see the ‘Mute’ button.
    2. When you see a dialogue box, click ‘Yes’.
    3. When you click the ‘Mute’ button, the microphone of the selected participant is muted and receives a notification.

End a call for everyone

You can end a group call at once.

Mobile

  1. Tap ‘Leave’ on the call screen.
  2. If you select the ‘End call’ menu and then click ‘Yes’ in the dialogue box, the calls of all participants will end at once.

PC App

  1. Click ‘Leave’ from the bottom menu of the call screen.
  2. If you select the ‘End call’ menu and then click ‘Yes’ in the dialogue box, the calls of all participants will end at once.

Call settings

You can change speaker, microphone and camera settings in Settings of the PC app.

PC App

  • Allow incoming calls
    • If you check the checkbox of ‘Allow incoming calls’, you can receive calls from the PC app.
  • Speaker settings
    • You can click the menu box to select the speaker you want to use for voice calls.
    • ‘System default’ is applied by default, and the speaker connected to the PC is automatically connected for calls. You can also manually select a speaker you want from the menu box.
    • You can adjust the volume of the other participants.
  • Mic settings
    • You can click the menu box to select the microphone you want to use for voice calls.
    • ‘System default’ is applied by default, and the microphone connected to the PC is automatically connected for calls.
      You can also manually select a microphone you want from the menu box.
    • You can test the microphone by making a sound (you can only test the microphone during a call on Windows.)
    • You can adjust the volume of your microphone.

Start a meeting (call) with a link

When you create a meeting link while creating an event, you can join the video meeting immediately by pressing the ‘Join video meeting’ button on the event details.

Share the created meeting link via message room, Home, or Note to enable any company members to join the video meeting by simply pressing the link.

Mobile

  1. Tap ‘Join Video Meeting’ on the event details in Calendar, or tap the video meeting link shared in a message room.
    You can also join the meeting by tapping the meeting link in the event invitation service notification or the Team/Group event notification.
  2. Please check your camera and microphone settings before the video meeting starts.
  3. Tap the ‘Join call’ button.

PC App

  • Join a meeting through an event-related notification
    1. In the PC app, click the meeting link in the event invitation service or the Team/Group event notification.
    2. Please check your camera and microphone settings before the video meeting starts.
    3. Click the ‘Join call’ button.
  • Join a meeting in the PC web browser or PC app message room
    1. In the PC web, click the ‘Join video meeting’ button in the event details in Calendar, or click the meeting link shared in a message room in the PC app.
    2. Using the PC web browser, go to the middle of the ‘LINE WORKS Meeting’ page and click ‘Open LINE WORKS’ on the top layer, or the ‘Open LINE WORKS’ button.
    3. Please check your camera and microphone settings before the video meeting starts.
    4. Click the ‘Join call’ button.
  • Only users who belong to the same company as the user who created the meeting link can join the meeting. Members of other companies cannot participate in the meeting via the link.
  • For meetings with participants from other companies or who are selected, use the group call function available in message rooms. Only the members who are invited to the message room can join the group call.
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