Help CenterSettingsSettings User GuideMy info

Chat with external users

CONTENTS

You can check information such as QR codes and message IDs needed to chat with LINE users or external LINE WORKS users, and add contacts.

You can also set to allow external LINE WORKS users to search for your mobile phone number.

However, this will only be displayed if the administrator allowed connecting with LINE users or external LINE WORKS users.

Allow people to find you by phone number

External LINE WORKS users can search for you by phone number and add as a message contact or send a message.

Mobile

  1. Tap 'Home' on the bottom.
  2. Tap .
  3. Tap 'Chat with External Users'.
  4. Turn on ‘Allow search by phone number’.
    • If you do not have a mobile phone number registered to your account, verify your mobile phone number. After the verification, ‘Allow search by phone number’ will be turned on.

PC Web

  1. Click your profile image at the top right of the screen.
  2. Click 'Chat with External Users'.
  3. Turn on ‘Allow search by phone number’.
    • If you do not have a mobile phone number registered to your account, verify your mobile phone number. After the verification, ‘Allow search by phone number’ will be turned on.

PC App

  1. Click  on the bottom left of the screen.
  2. Click 'Settings'.
  3. Click the 'Chat with External Users' tab.
  4. Under 'Allow search by phone number', click 'Go Allow'.
  5. Go to the PC web and turn on ‘Allow search by phone number’.
    • If you do not have a mobile phone number registered to your account, verify your mobile phone number. After the verification, ‘Allow search by phone number’ will be turned on.

Send your ID

You can share your ID with LINE users or external LINE WORKS users.

LINE users or external LINE WORKS users can search for shared IDs and add you as a message contact or send a message.

Mobile

  1. Tap 'Home' on the bottom.
  2. Tap your name or profile photo.
  3. Under 'ID', tap  to copy.
  4. Send the copied ID to others via SMS or email for them to add you as a friend.

PC Web

  1. Click My Profile image on the top right.
  2. Click 'Chat with External Users'.
  3. Click  to copy from 'My Message ID' of the 'Chat with External Users'.
  4. Send the copied 'My Message ID'.

PC App

  1. Click  on the bottom left of the screen.
  2. Click 'Settings'.
  3. Click the 'Chat with External Users' tab.
  4. Copy your ID from 'My Message ID', and send the ID to others.

Send your contact URL

When you send your contact URL, others can simply press the URL to add you as a contact on LINE or LINE WORKS.

PC Web

  1. Click My Profile image on the top right.
  2. Click 'Chat with External Users'.
  3. Click  to copy from 'Add Contact URL' of the 'Chat with External Users'.
  4. Send the copied content from 'Add Contact URL'.

PC App

  1. Click  on the bottom left of the screen.
  2. Click 'Settings'.
  3. Click the 'Chat with External Users' tab.
  4. Copy the URL in 'Add Contact URL' and send it to the person you want to start a conversation.

Send QR code

Send your QR code to let others scan and add you as a contact in LINE or LINE WORKS.

Mobile

  1. Tap 'Home' on the bottom.
  2. Tap your name or profile photo.
  3. Tap 'QR Code'.
  4. You can either show the QR code to others or tap the 'Save' button to save and send the image.

PC Web

  1. Click My Profile image on the top right.
  2. Click 'Chat with External Users'.
  3. From the 'Chat with External Users' menu, click 'Save QR Code' in 'QR code' to save the QR code to your PC and send it to others.

PC App

  1. Click  on the bottom left of the screen.
  2. Click 'Settings'.
  3. Click the 'Chat with External Users' tab.
  4. Click 'Save' in 'QR Code' to save the QR code to your PC and send it to others.

Add contacts

You can add LINE users or external LINE WORKS users as message contacts by sharing an invitation link or QR code.

Add LINE WORKS contacts via search

You can search with the message ID or mobile phone number of a LINE WORKS user from another company and add them as a contact or send a message.

PC Web

  1. Click My Profile image on the top right.
  2. Click 'Chat with External Users'.
  3. In the 'Chat with External Users' menu, find 'LINE WORKS Add Contact' and click 'Search Message ID/Phone Number'.
  4. Select 'Message ID' or ‘Phone Number' and search with the message ID or mobile phone number.
  5. Click 'Add' to add external LINE WORKS users to your Contacts.
    If you do not know the user's ID or mobile phone number, click 'Invite via Email' to send an invitation email.

PC App

  1. Click  on the bottom left of the screen.
  2. Click 'Settings'.
  3. Click the 'Chat with External Users' tab.
  4. Under 'Add Contact', click 'Search Message ID/Phone Number'.
  5. Select 'Message ID' or 'Phone Number' and search with the ID or mobile phone number.
  6. Click 'Add Contact' to add the user to your contacts, or click 'Send Message' to start a conversation with the user immediately.

In Manage blocked contacts, you can check and unblock the blocked contacts.

RELATED CONTENTS

Was this article helpful?
  • Yes
  • No
Sorry about that! Please tell us why
  • The information provided in the guide is wrong.
  • The information is difficult to understand.
  • There is insufficient information on specific devices. (e.g. There is no explanation on Mobile.)
  • Other

How can we make it better?

Thank you for your feedback!