Help CenterSettingsSettings User GuideMy info

Chat with external users

CONTENTS

You can check information such as QR codes and message IDs needed to chat with LINE users or LINE WORKS users from other companies, and add contacts.

You can also set to allow LINE WORKS users from other companies to search for your mobile phone number.

However, this will only be displayed if the administrator allowed connecting with LINE users or LINE WORKS users from other companies.

Allow people to find you by phone number

LINE WORKS users from other companies can search for you by phone number and add as a message contact or send a message.

Mobile

  1. Tap 'More' on the bottom right.
  2. Tap your name or profile photo.
  3. Tap 'Chat with external members'.
  4. Turn on ‘Allow search by phone number’.
    • If you do not have a mobile phone number registered to your account, verify your mobile phone number. After the verification, ‘Allow search by phone number’ will be turned on.

PC Web

  1. Click your profile image at the top right of the screen.
  2. Click 'Chat with external members'.
  3. Turn on ‘Allow search by phone number’.
    • If you do not have a mobile phone number registered to your account, verify your mobile phone number. After the verification, ‘Allow search by phone number’ will be turned on.

PC App

  1. Click  on the bottom left of the screen.
  2. Click 'Settings'.
  3. Click the 'Chat with external members' tab.
  4. Under 'Allow search by phone number', click 'Go to Allow'.
  5. Go to the PC web and turn on ‘Allow search by phone number’.
    • If you do not have a mobile phone number registered to your account, verify your mobile phone number. After the verification, ‘Allow search by phone number’ will be turned on.

Send your Message ID

You can share your message ID with LINE users or LINE WORKS users from other companies.

LINE users or LINE WORKS users from other companies can search for shared message IDs and add you as a message contact or send a message.

Mobile

  1. Tap 'More' on the bottom right.
  2. Tap your name or profile photo.
  3. Tap 'Chat with external members'.
  4. Tap the link under 'My Message ID'.
  5. Tap 'Copy to Clipboard'.
  6. Send the copied link to others via SMS or email for them to add you as a friend.

PC Web

  1. Click My Profile image on the top right.
  2. Click 'Chat with external members'.
  3. From the 'Chat with external members' menu, copy the ID in 'My Message ID' to send.

PC App

  1. Click  on the bottom left of the screen.
  2. Click 'Settings'.
  3. Click the 'Chat with external members' tab.
  4. Copy your ID in 'My Message ID', and send the ID to others.

Send your contact URL

When you send your contact URL, others can simply tap the URL to add you as a contact on LINE or LINE WORKS.

Mobile

  1. Tap 'More' on the bottom right.
  2. Tap your name or profile photo.
  3. Tap 'Chat with external members'.
  4. Tap the link under 'Add Contact URL'.
  5. Tap 'Copy to Clipboard'.
  6. Send the copied URL to others via SMS or email for them to add you as a friend.

PC Web

  1. Click My Profile image on the top right.
  2. Click 'Chat with external members'.
  3. From the 'Chat with external members' menu, copy the URL in 'Add Contact URL' and send it to the person you want to start a conversation.

PC App

  1. Click  on the bottom left of the screen.
  2. Click 'Settings'.
  3. Click the 'Chat with external members' tab.
  4. Copy the URL in 'Add Contact URL' and send it to the person you want to start a conversation.

Send your QR code

Send your QR code to let others scan and add you as a contact in LINE or LINE WORKS.

Mobile

  1. Tap 'More' on the bottom right.
  2. Tap your name or profile photo.
  3. Tap 'Chat with external members'.
  4. Tap 'My QR Code'.
  5. You can either show the QR code to others or tap the 'Save' button on the top right to save and send the image.

PC Web

  1. Click My Profile image on the top right.
  2. Click 'Chat with external members'.
  3. From the 'Chat with external members' menu, click 'Save' in 'My QR Code' to save the QR code to your PC and send it to others.

PC App

  1. Click  on the bottom left of the screen.
  2. Click 'Settings'.
  3. Click the 'Chat with external members' tab.
  4. Click 'Save' in 'My QR Code' to save the QR code to your PC and send it to others.

Add contacts

You can add LINE users or LINE WORKS users from other companies as message contacts by sharing an invitation link or QR code.

Mobile

  1. Tap 'More' on the bottom right.
  2. Tap your name or profile picture.
  3. Tap 'Chat with external members'.
  4. Tap 'Add Contact'.
  5. Tap 'Add LINE Contact' or 'Add LINE WORKS Contact' and share the invitation link or QR code.

Add LINE WORKS contacts via search

You can search with the message ID or mobile phone number of a LINE WORKS user from another company and add them as a contact or send a message.

Mobile

  1. Tap 'More' on the bottom right.
  2. Tap your name or profile picture.
  3. Tap 'Chat with external members'.
  4. Tap 'Add Contact'.
  5. Tap 'Add LINE WORKS Contact'
  6. Tap 'Search Message ID/Phone Number'.
  7. Select 'Message ID' or 'Phone Number' and search with the message ID or mobile phone number.
  8. Tap 'Add as Contact' to add them to your Contacts, or tap 'Send Message' to start a conversation with the person immediately.

PC Web

  1. Click My Profile image on the top right.
  2. Click 'Chat with external members'.
  3. In the 'Chat with external members' menu, find 'LINE WORKS Add Contact' and click 'Search by ID'.
  4. Search by entering a message ID or mobile phone number. Select 'Message ID' or ‘Phone Number' and search with the message ID or mobile phone number.
  5. Click 'Add' to add LINE WORKS users from other companies to your Contacts.
    If you do not know the user's message ID or mobile phone number, click 'Invite via Mail' to send an invitation email.

PC App

  1. Click  on the bottom left of the screen.
  2. Click 'Settings'.
  3. Click the 'Chat with external members' tab.
  4. Under 'Add Contact', click 'Search Message ID/Phone Number'.
  5. Select 'Message ID' or 'Phone Number' and search with the message ID or mobile phone number.
  6. Click 'Add as Contact' to add the user to your contacts, or click 'Send Message' to start a conversation with the user immediately.

RELATED CONTENTS

Was this article helpful?
  • Yes
  • No
Sorry about that! Please tell us why
  • The information provided in the guide is wrong.
  • The information is difficult to understand.
  • There is insufficient information on specific devices. (e.g. There is no explanation on Mobile.)
  • Other

How can we make it better?

Thank you for your feedback!