2-step verification

CONTENTS

2-step verification is an additional verification step that members go through at the time of login to keep their accounts safe.

If the administrator has set the 2-step verification as ‘Required’, you must set up the 2-step verification. If set as ‘Optional’, you can choose to enable or disable the 2-step verification. (Guide to Admin Login Setting)

  • When the 2-step verification is enabled, members will receive a temporary verification number via their personal email addresses or mobile phone numbers (text message) registered in their personal information. However, members who are logging in with their mobile phone numbers can only receive the verification number via their personal email addresses.
  • Each member will undergo a process of verifying their personal email addresses and mobile phone numbers registered in their personal information at the time when the 2-step verification is activated. If you change the email address or mobile phone number in your personal information after enabling the 2-step verification, the verification number will be sent to your new personal email address or mobile phone number.
When set as ‘Required’
All members must enable the 2-step verification. After the settings are changed in Admin, the members will have to add the 2-step verification method the next time they log in. From then on, they can only log into their accounts after the 2-step verification.
When set as ‘Optional’
Each member can choose to enable or disable the 2-step verification. The 2-step verification will be activated at the time of login only for the members who have manually enabled the 2-step verification.

Turn on 2-step verification

PC Web

  1. Click your profile photo on the top right.
  2. Click ‘Security’ from the drop-down menu.
  3. On the ‘Security’ page, turn on the 2-step verification.
  4. Click ‘Set 2FA method’ to add the 2-step verification method using your personal email address or mobile phone number.

Turn off 2-step verification

PC Web

  1. Click your profile photo on the top right.
  2. Click ‘Security’ from the drop-down menu.
  3. On the ‘Security’ page, turn off ‘2FA (optional)’.
  4. When the message, “Are you sure you want to disable 2FA?” appears, select ‘Remove’.

 

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