Edit member information

Edit the information of members including administrators.

For a description of each item in Member information, see Add Members.

Edit individual member information

You can edit the information by selecting a specific member.

You can also edit member information in Contacts.

  1. Select 'Member' from the left to expand the menu and press 'Member' to access the page. On mobile, tap the button to access the menus.
  2. Select a member to edit and go to the 'Member Information' page.
  3. Press 'Edit Member' at the top right to access the page and edit information as you want.
  4. Press 'Save' to edit the member information.

Change individual member's ID

Change the ID of a specific member.

The member with the ID change will be signed out in 5 minutes and required to sign in using the new ID.

You cannot use the previous ID since the ID change also applies to the following: connected message ID, URL for adding contacts, and My QR code.

Change ID in use

When the concurrent company uses the same ID, the ID of the concurrent company also changes.

  1. Select 'Member' from the left to expand the menu and press 'Member' to access the page. On mobile, tap the button to access the menus. 
  2. Select a member to edit and go to the 'Member Information' page.
  3. Press 'Edit Member' at the top right to access the page.
  4. Press 'Edit' to the right of the ID field and then 'OK'.
  5. Enter a new ID and press 'Modify'.

Change temporary ID

Changing a temporary ID means you are creating a LINE WORKS account. Therefore, you also need to set a new password.

  1. Select 'Member' from the left to expand the menu and press 'Member' to access the page. On mobile, tap the button to access the menus.
  2. Select a member to edit and go to the 'Member Information' page.
  3. At the top right, press 'Edit Member' to access the 'Edit Member' window.
  4. Press 'Edit' to the right of the ID field and then 'OK'.
  5. Press 'Change' after entering a new ID and password.

Change password

Change the member's password yourself or ask the member to change the password.

If the password is at risk of being abused by someone other than the account owner, you can change the password to protect the company's information.

If you change the password, corresponding member will be logged out of all connected LINE WORKS services within 5 minutes. The member has to log in again with the new password.

If the password has been compromised or a member has forgotten the password, the administrator can change the members' passwords.

Also, if a member has not changed their password for a long time, you can request a member to change the password.

Password change by the administrator

The administrator can change the members' passwords.

If a member has forgotten their password and cannot log in, you can create a new password without knowing the previous password.

Members will be logged out of all connected LINE WORKS services within 5 minutes after the password change.

    1. Select 'Member' from the left to expand the menu and press 'Member' to access the page. On mobile, tap the button to access the menus.
    2. Select a member to change the password and go to the 'Member Information' page.
    3. Press 'Change' of the 'Security'.
    4. Press the 'Change now' tab.
    5. Enter the new password of the selected member.
    6. Press 'Modify'.

You must inform the member of the new password for the member to access LINE WORKS without an issue.

Request password change

You can ask members to change their passwords.

Members will receive a password change request via message. They must change their password by accessing the link provided in the message or change their password during the next login to continue using the service.

When members change their password, they are directed to the login window and must access the service with a new password.

Members will be logged out of all connected LINE WORKS services within 5 minutes after the password change.

  1. Select 'Member' from the left to expand the menu and press 'Member' to access the page. On mobile, tap the button to access the menus.
  2. Select a member to change the password and go to the 'Member Information' page.
  3. Press 'Change' of the 'Security'.
  4. Press the 'Request to change' tab.
  5. Press 'Request'.

Grant/Revoke Operations Administrator authority

On the Edit member information screen, you can grant or revoke Operations Administrator authority.

The Operations Administrator can manage settings necessary for LINE WORKS operation, such as member and service management, together with the Super Admin and other administrators.

  1. Select 'Member' from the left to expand the menu and press 'Member' to access the page. On mobile, tap the button to access the menus.
  2. Select a member to make changes and go to the 'Member Information' page.
  3. Press 'Edit Member' on the top right.
  4. Press  'Grant' or 'Revoke' on the right side of the 'Operation Admin authority' field.

Change account activation date

You can change the account activation date on the edit member information screen.

Date changes are only available before an account is activated.

  1. Select 'Member' from the left to expand the menu and press 'Member' to access the page. On mobile, tap the button to access the menus.
  2. Select a member to make changes and go to the 'Member Information' page.
  3. Press 'Edit Member' on the top right
  4. Press 'Edit' of 'Account activation'.
  5. Select 'Activate now' or 'Schedule'.
  6. Press 'Save'.

Edit member information in bulk

Download, edit, and re-upload the member information to change the multiple members' information at once.

Editing member information in bulk overwrites the existing member information. This means that existing information will be deleted when there are blanks in place of the existing member information from the file.

PC Web

  1. Select 'Member' from the left to expand the menu and press 'Member' to access the page. On mobile, tap the button to access the menus.
  2. At the top right, click 'More' and select 'Edit Members in Batch'.
  3. Click the 'Member information download (CSV)' or 'Member information download (XLSX)' to download the current information of members.
  4. Open the downloaded file and save it after making changes.
  5. Click 'Select file(s)' to select the saved file.
  6. Click 'Next' to upload the selected file.
  7. After uploading the file, you can check the list of edited members in the preview at the bottom. You can also edit member information on the preview.
  8. Click 'Bulk Edit' at the bottom.
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