Connect external messages

You can exchange messages with LINE or LINE WORKS users who are not the members of your company.

Chat with LINE users

Set the use status to allow company members to exchange messages with LINE users through LINE WORKS.

First, members need authority from the administrator to exchange messages with LINE users from other companies. Then, the member needs to be added as a friend by the LINE user.

Use status

Select whether to enable ‘Chat with LINE user’ function that allows company members to exchange messages with LINE users. Add and delete members on the ‘Connected-members’ list to enable or disable the connection to LINE users.

  1. Select ‘Service’ from the left to expand the menu and press ‘Message’ to access the page. On mobile, tap the button to access the menus. 
  2. Press ‘External messaging’ on the top.
  3. Press right to the ‘Use status’ of the ‘Chat with LINE user’.
  4. After changing the settings, press ‘Save’ to apply changes.
    If set to ‘Use’, only members permitted by the administrator can exchange messages with LINE users in the LINE WORKS Message.

When you change ‘Use’ to ‘Not use’, the existing message room with LINE users will be deleted from your company members’ message room list. The members will be displayed as an ‘unknown’ to LINE users. In the Admin Audit, you can search and view the conversation history between LINE users.

Manage connected-members

When the ‘Chat with LINE user’ function is on, you can check the status of connected-members and add or delete members on the list.

Add connected-members

Add members to allow exchanging messages with LINE users from other companies.

  1. Select ‘Service’ from the left to expand the menu and press ‘Message’ to access the page. On mobile, tap the button to access the menus. Admin
  2. Press ‘External messaging’ on the top.
  3. Press ‘Manage’ on the ‘Connected-members’ field to access the page.
  4. Press the ‘LINE’ tab on the connected-members management page.
  5. Press ‘Add member’ to select a member to allow connection to LINE users and then press ‘OK’ at the bottom to add as the connected-member.

Delete connected-members

Delete the connected-members who are allowed to exchange messages with LINE users of other companies from the connected-members list.

  1. Select ‘Service’ from the left to expand the menu and press ‘Message’ to access the page. On mobile, tap the button to access the menus. 
  2. Press ‘External messaging’ on the top.
  3. Press ‘Manage’ on the ‘Connected-members’ field to access the page.
  4. Press the ‘LINE’ tab on the connected-members management page.
  5. Select the connected-member to delete and press ‘Delete’ on the top to complete.

Send automatic greeting messages

Change the setting to send an automatic greeting message to LINE users who added LINE WORKS users as friends. You can edit sales information or greeting messages yourself.

  1. Select ‘Service’ from the left to expand the menu and press ‘Message’ to access the page. On mobile, tap the button to access the menus.
  2. Press ‘External messaging’ on the top.
  3. Press  right to the ‘Send greeting messages automatically’ and then select whether to use the function.
  4. After changing the settings, press ‘Save’ at the top to apply changes.
    If you want to edit the greeting message, click the ‘Edit’ button at the bottom of the greeting message section to open the ‘Edit greeting message’ page. After editing, press ‘Save’ to apply changes.

Automatically give new members the authority to connect with LINE users

Change the settings to automatically give new members the authority to connect with LINE users.

  1. Select ‘Service’ from the left to expand the menu and press ‘Message’ to access the page. On mobile, tap the button to access the menus. Admin
  2. Press ‘External messaging’ on the top.
  3. Press right to the ‘Automatically grant link authority to new members’ and then select whether to use the function.
  4. When set to ON, new members automatically have the authority to connect with LINE users. When set to OFF, the authority to connect with LINE users is not available to new members automatically.
  5. After changing the settings,  press ‘Save’ to apply changes.

Restrict file transfer · attachment

When using the LINE connection, choose whether to allow members to share files in the message room with LINE users.

  1. Select ‘Service’ from the left to expand the menu and press ‘Message’ to access the page. On mobile, tap the button to access the menus. 
  2. Press ‘External messaging’ on the top.
  3. Press right to the ‘Restrict file transfer/attachment’ and then select whether to use the function.
  4. If ‘ON’, function buttons for Camera, Contacts, and Drive (Folder) that appear when you press becomes unavailable in the message rooms with LINE users. The functions deactivate and members cannot take pictures or send files in the Drive.
  5. Press ‘Save’ at the top to apply changes.

Chat with LINE WORKS users from other companies

Change settings to allow company members to exchange messages with LINE WORKS users outside of the company.

Members need authority from the administrator to exchange messages with LINE WORKS users from other companies. Also, the member with the authority must add LINE WORKS users from other companies.

Use status

Select whether to enable ‘Chat with LINE WORKS users from other companies’ function that allows company members to exchange messages with external LINE WORKS users.

  1. Select ‘Service’ from the left to expand the menu and press ‘Message’ to access the page. On mobile, tap the button to access the menus. 
  2. Press ‘External messaging’ on the top.
  3. Press to the right of the ‘Use status’ of the ‘Chat with LINE WORKS users from other companies’.
  4. After changing the settings, select ‘Save’ to apply changes.
    If set to ‘USE(ON)’, only members permitted by the administrator can exchange messages with LINE WORKS users from other companies in the LINE WORKS Message.

When you change ‘Use’ to ‘Not use’, the existing message room with LINE WORKS users from other companies will be deleted from the participants of your company’s message room list. The member will be displayed as an “unknown” user to LINE WORKS users from other companies. In the Admin Audit, you can search and view the conversation history between LINE WORKS users from other companies and your company members.

Manage connected-members

When the ‘Chat with LINE WORKS users from other companies’ is on, you can check the status of connected-members and add or delete members on the list.

Add connected-members

Add members to allow exchanging messages with LINE WORKS users from other companies.

  1. Select ‘Service’ from the left to expand the menu and press ‘Message’ to access the page. On mobile, tap the button to access the menus. 
  2. Press ‘External messaging’ on the top.
  3. Press ‘Manage’ on the ‘Connected-members’ field to access the page.
  4. Press the ‘LINE WORKS’ tab on the connected-members management page.
  5. Press ‘Add’ to select a member to allow connection to LINE WORKS users from other companies and then press ‘OK’ at the bottom to add as the connected-member.

 

Delete connected-members

Delete the connected-members who are allowed to exchange messages with LINE WORKS users from other companies from the connected-members list.

  1. Select ‘Service’ from the left to expand the menu and press ‘Message’ to access the page. On mobile, tap the button to access the menus. 
  2. Press ‘External messaging’ on the top.
  3. Press ‘Manage’ on the ‘Connected-members’ field to access the page.
  4. Press the ‘LINE WORKS’ tab on the connected-members management page. Select the connected-member to delete and press ‘Delete’ on the top to complete.

Automatically give new members the authority to connect with LINE WORKS users from other companies

Change the settings to automatically give new members the authority to connect with LINE WORKS users from other companies.

  1. Select ‘Service’ from the left to expand the menu and press ‘Message’ to access the page. On mobile, tap the button to access the menus.
  2. Press ‘External messaging’ on the top.
  3. Press right to the ‘Automatically grant link authority to new members’ and then select whether to use the function. When set to ON, new members automatically have the authority to connect with LINE WORKS users from other companies. When set to OFF, the authority to connect with LINE WORKS users from other companies is not available to new members automatically.
  4. After changing the settings,  press ‘Save’ to apply changes.

Restrict file transfer · attachment

When using the external LINE WORKS connection, choose whether to allow members to share files in the message room with LINE users as participants.

  1. Select ‘Service’ from the left to expand the menu and press ‘Message’ to access the page. On mobile, tap the button to access the menus. 
  2. Press ‘External messaging’ on the top.
  3. Press  right to the ‘Restrict file transfer/attachment’ and then select whether to use the function.
    Select ‘OFF’ to allow members to upload files in the message room with LINE WORKS users from other companies and ‘ON’ for the opposite. If you select’ ON’, the following restrictions apply.

    • Message rooms with LINE WORKS users from other companies: Function buttons for Camera, Contacts, and Drive (Folder) that appear when you press becomes unavailable in the message rooms with LINE WORKS users from other companies. The functions deactivate and members cannot take pictures or send files in the Drive.
    • External group: Files cannot be attached in external group notes, events, and folders.
  4. Press ‘Save’ at the top to apply changes.

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