Account Security

Set policy for the password that members use to sign in to LINE WORKS. Also, you can set limits on the number of attempts to sign in.

You can select whether to enable sign-in methods other than entering an ID/password.

  1. Select ‘Security’ from the left to expand the menu and press ‘Account Security’ to access the page. On mobile, tap the button to access the menus. 
  2. You can change the settings by pressing the button on the right for each field.
  3. At the top right, press ‘Save’ to apply changes.

Password policies

To secure the accounts of members who sign in by entering a password, you can change the settings on password register/expiration and incorrect passwords.

Changing this setting does not force members to sign out of the service.

When members register a new password after changing the settings, they will create a password according to the new policy.

  1. Select ‘Security’ from the left to expand the menu and press ‘Account Security’ to access the page. On mobile, tap the button to access the menus. 
  2. You can change the settings by pressing the button on the right for each field.
  3. At the top right, press ‘Save’ to apply changes.

The following are the detailed descriptions of each field.

Detailed setting Option
Password format Members must generate a password in the format specified by the administrator during the registration process.

  • Combination of letters and numbers: The password must include English letters and numbers.
  • Combine alphabets, numbers, and special characters: The password must include English letters, numbers, and special characters.
Password length Set the minimum length of passwords for members to use.

  • The password length, in English standard, can be set from 8 to 20 characters.
Password expiration date Set how long the password is allowed to use without changing.

  • Never: As long as the members do not change their password, they can continue to use the existing password.
  • Password expires after 30/60/90/180/365 days: Members with an expired password must register a new password when signing in.
Restrict re-use of passwords Restrict re-use of recently used passwords

  • No additional limitation: You can reuse the last password.
  • You cannot use the last 1/2/3/4/5 passwords
Limit the number of login attempts Suspend an account with several sign-in attempts with wrong passwords.

  • Members with a suspended account will sign out of all LINE WORKS services.
  • Members with a suspended account can sign in to LINE WORKS only after the administrator removes suspension.

Login settings

Set up a company-wide login policy for security.

  1. Select ‘Security’ from the left to expand the menu and press ‘Account Security’ to access the page. On mobile, tap the button to access the menus. 
  2. You can change the settings by pressing the button on the right for each field.
  3. At the top right, press ‘Save’ to apply changes.

The following are the detailed descriptions of each field.

2-step verification

2-step verification is an additional verification step that members go through when logging in to keep their accounts safe.

The administrator can make the 2-step verification ‘Required – Apply 2-step verification to all members’, requiring all members to activate the 2-step verification. Or make it ‘Optional – Apply according to members’ selection’, so that the members can selectively activate the 2-step verification.

  • When the 2-step verification is enabled, members will receive a one-time verification number via their personal email addresses or mobile phone numbers (text message) registered in their personal information. However, members who are logging in with their mobile phone numbers for 2-step verification can only receive the verification number via their personal email addresses.
  • Each member will undergo a process of verifying their personal email addresses and mobile phone numbers saved in their personal information at the time when the 2-step verification is activated. If you change the email address or mobile phone number in your personal information after enabling the 2-step verification, the verification number will be sent to your new personal email address or mobile phone number.
Features Options
2-step verification
Required – Apply 2-step verification to all members: All members must enable the 2-step verification. After the settings are changed, the members will have to register the 2-step verification method the next time they log in. From then on, they can only log into their accounts after the 2-step verification.

Optional – Apply according to members’ selection: Each member can choose to enable or disable the 2-step verification. Members log in through the 2-step verification process only if the members have voluntarily activated the 2-step verification.

If the ‘Organizational Integration > Member’ setting has been activated in Developer Console, each member is not allowed to change their personal information. Therefore, they cannot enter the 2-step verification method. If this is the case and 2-step verification is set to ‘Required’, members who have not saved their personal email address or mobile phone numbers in personal information cannot log into their account. To prevent this situation, please make sure all members have entered their personal email addresses or mobile phone numbers in advance.

Login with LINE

Instead of entering ID and password, members can sign in to LINE WORKS with their LINE account.

  • First, members must connect their LINE WORKS and LINE account to sign in using this method.
  • The connected LINE account is only used for signing in and is not displayed in the LINE WORKS services.
  • For security, administrators can disable the ‘Login with LINE’ function for specific members.
Function Option
Login with LINE
  • Allow: Allow members to log in with LINE. All members will receive a notification that this feature is available.
  • Do not approve: Restrict members from signing in with LINE. Members who have been using the ‘Login with LINE’ function will not be able to use it from the next login.

Login with phone number

Instead of entering ID and password to sign in to LINE WORKS, members can receive a one-time verification number to their mobile phone number.

To use the above login method, members must verify their identity with a one-time verification number sent to their phone and connect their phone number to the LINE WORKS account.

  • If you are unable to receive text messages with the registered mobile phone number, you can receive a verification number through a service notification message.
  • Members can connect a new number or a mobile phone number in their personal information.
  • If you connect the phone number different from the one in your personal information, the connected phone number will only be used for signing in to LINE WORKS. It will not be displayed or used. (For the lost ID/Password, the mobile phone number in the personal information is used.)
Function Option
Login with phone number
  • Allow: Turning on this function allows members to sign in by receiving a verification number to their mobile phone number. All members will receive a notification that this feature is available.
  • Do not approve: Turning off this feature restricts members from signing in with their mobile phone number. Members who have been using the ‘login with mobile phone’ function will not be able to use it from the next login.

Mobile app Quick login

Instead of entering ID and password to sign in to LINE WORKS, members can log in with the PIN or biometric authentication method saved in the mobile app.

To use this login method, members must set to use Quick login function and then register a PIN.

Function Option
Quick Login (Mobile app)
  • Allow: Turning on this feature allows all members to activate the Quick login via mobile phone function. All members will receive a notification that this feature is available.
  • Do not approve: Turning off this feature restricts members from turning on the Quick login via mobile phone function. Members who have been using this function must use a different login method from the next login.

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