POP3/IMAP

CONTENTS

This function is only available for the Advanced plan.

You can exchange emails by setting up POP3/SMTP or IMAP/SMTP in any of your email clients. The 'POP3/IMAP' setting will not be displayed if the administrator has not allowed the use.

Difference between IMAP and POP3

IMAP is different from POP3 as the following:

  • It supports mailboxes including your personal mailboxes in the form of folders.
    If you set up POP3 in any email client, you cannot export emails in Sent Mail, Spam Mail, and Trash.
    However, IMAP supports Sent Mail, Spam Mail, and Trash in the form of folders in email clients of the smartphones, etc.
  • The mailboxes of the server and the email client are synced with each other to match the contents.
    For the email clients set up with IMAP in smartphones and other devices, the change history and the emails deleted, copied, or moved will apply the same in LINE WORKS Mail.
    Also, you can access the same email account via multiple email clients at the same time. Changes made in one email client will also be reflected in other clients (for the performance and quality of the clients, the number of clients that can be connected simultaneously may be limited).
  • You can read part of the email in advance.
    When an IMAP program receives an email, you can read the email header and part of the message in advance. By previewing part of email, you can reduce data consumption in mobile environments such as smartphones compared to POP3.

POP3/SMTP settings

When using POP3, you can set the download range of emails and whether to display read receipts.

PC Web

  1. Click  on the top.
  2. Click  on the top right in Mail.
  3. Click 'Settings'.
  4. Click 'Advanced settings'.
  5. Click 'POP3/SMTP' under 'POP3/IMAP'.
  6. Set the scope of application.
    • Only receive new emails from on: Only new emails received after changing to this setting are imported using POP3.
    • Receive both previous and new emails: Regardless of the time and date of the setting change, all existing emails are imported using POP3.
  7. Set whether to save the original.
    • Save original to LINE WORKS: Regardless of the settings of your email client, emails read using POP3 are saved to LINE WORKS.
    • Save/delete according to mail program settings: Save or delete emails in the LINE WORKS Mail according to the settings of your email client.
      However, if you want to check the emails from LINE WORKS Mail in other email clients, check the following cases and change the settings.

      • If you are using only one email client: You can set to save the original emails to LINE WORKS Mail in 'Set POP3/SMTP > Save original'.
      • If you are using more than one email client: Set whether to save or delete the emails according to your email client settings in 'Set POP3/SMTP > Save original'. You must set each of the email client you are using to leave a copy of messages on the server (if not set to 'leave a copy of messages on the server', the emails that were transferred from the email clients will be deleted from the LINE WORKS Mail).
  8. Set whether to mark as read.
    • Mark mails categorized as POP3 as read: Mark emails sent to the email client using POP3 as read on the web.
    • Mark mails categorized as POP3 as unread: Mark emails sent to the email client using POP3 as unread on the web.
  9. Set how to handle external emails.
    • Do not include external mail when reading with POP3: When importing emails to an email client using POP3, emails imported through the import external email function will not be included.
    • Include external mail when reading with POP3: When importing emails to an email client using POP3, emails imported through the import external email function will be included.
  10. Click 'Save'.

POP3 connection information

You can connect to POP3 from your email client after changing the settings as below:

  • POP server name: pop.worksmobile.com
  • POP port (secure connection method): 995 (SSL)
  • ID: LINE WORKS email address (including the domain)
  • Password: Third-party app password (Enter a password created in 'Settings > Security > Third-party app passwords')

IMAP connection information

You can connect to IMAP from your email client after changing the settings as below:

  • IMAP server name: imap.worksmobile.com
  • IMAP port (secure connection method): 993 (SSL)
  • ID: LINE WORKS email address (including the domain)
  • Password: Third-party app password (Enter a password created in 'Settings > Security > Third-party app passwords')

SMTP connection information

You can connect to SMTP from your email client after changing the settings as below:

  • SMTP server name: smtp.worksmobile.com
  • SMTP port (secure connection method): 465 (SSL) or 587 (STARTTLS/SSL)
  • ID: LINE WORKS email address (including the domain)
  • Password: Third-party app password (Enter a password created in 'Settings > Security > Third-party app passwords')

If you have lost your mobile device or are no longer using POP3/SMTP or IMAP/SMTP, your administrator can change whether to use POP3/SMTP or IMAP/SMTP in Admin.

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