Manage devices

You can check and download the information on all devices that have accessed the LINE WORKS mobile app, PC app, and Drive Explorer.

If the app installed on each device is not up to date, you can send an update notification to encourage the device users to download the latest version of the app.

When you lose your mobile device for work and are concerned about information leakage, you can use the remote device management function to ‘Delete app data’ or ‘Reset device’. Please be aware that deleted or initialized data cannot be restored.

View device information

Mobile

  1. Tap ‘More’ on the bottom right.
  2. Tap  .
  3. Tap ‘Device’ from the menu.

PC Web

  1. Click your profile photo on the top right.
  2. Click ‘Device’ from the drop-down menu.
  3. Check the device information in ‘Security > Device’ page.

You can check the following information in ‘Device’:

Model (Device name)
  • The model name of the device is shown.
  • To view more information of the device, click the information displayed. For devices with LINE WORKS MDM installed, you can delete the app data or reset the devices.
  • For LINE WORKS MDM users, you will be prompted to install a profile for remote mobile device management (MDM). If you are using an external MDM, the status of the profile installation cannot be checked on LINE WORKS, and the device will be shown as ‘Unregistered’.
Device OS
  • It shows the type and version of the device’s operating system.
Vendor ID
  • This is a unique value generated by the device and is not displayed on the device. The value changes when the device is reset but does not change even if the LINE WORKS app is deleted or reinstalled.
  • You can check the Vendor ID of devices that use LINE WORKS MDM and 3rd party MDM.
Device ID
  • The device ID is displayed. (Unregistered devices are displayed as ‘unknown’. It is not exposed when the ‘Admin > Security > Mobile Security > Remote device control (MDM)’ setting is set to Do not use.)
Serial Number
  • The serial number is displayed. (Unregistered devices are displayed as ‘unknown’. It is not exposed when the ‘Admin > Security > Mobile Security > Remote device control (MDM)’ setting is set to Do not use.)
Installed app
  • The last LINE WORKS app and version accessed on this device are displayed.
  • If the mobile app is not up to date, you can send an update notice through service notification.
First access
  • It shows the date and time when the user first accessed the app on this device.
Recent access
  • It shows the date and time when the user most recently accessed the app on this device.
  • This information is updated when the user logs into the mobile app again, or when the user runs it again 24 hours after the last access.
Device registration status
  • You will see ‘Registered’ or ‘Unregistered’, depending on the device registration status. PCs are displayed as ‘N/A’. (It is not exposed if the ‘Admin > Security > Mobile Security > Remote device control (MDM)’ setting is set to Do not use.)
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