Write an email

CONTENTS

Aside from inserting texts, you can attach photos, videos, forms, files, stickers to an email.

You can also schedule emails to send or tap  to convert the email to a memo.

Below is the most basic way to send an email.

Mobile

  1. Tap  in Mail.
  2. Select recipient(s).
  3. Enter the subject and body, and attach files if necessary.
  4. Tap ‘Send’ to send the email.

PC Web

  1. Click  on the top.
  2. Click ‘Compose’ in Mail.
  3. Select recipient(s).
  4. Enter the subject and body, and attach files if necessary.
  5. Click ‘Send’ to send the email.

You can open another email while writing an email, or save the email as a draft so that you can open them anytime for further editing.

Fields for writing an email

Mobile

Fields for writing an email

  • To: Enter the email addresses of the people you want to send the email.
  • Cc: Enter the email addresses of the Cc recipients.
  • Bcc: Enter the email addresses of the Bcc recipients.
  • Subject: Enter the subject of the email.

 

Tapping the  icon right to the subject (Android)

  • Select Photos/Videos: You can attach photos or videos stored in your mobile device.
  • Take a Photo: You can take photos with your mobile camera to attach to the email.
  • Take a Video: You can take videos with your mobile camera to attach to the email.
  • Select File: You can attach files stored in your mobile device.
  • Drive: You can attach files stored in Drive.

 

Tapping the   icon right to the subject (iOS)

  • Select Photos/Videos: You can attach photos or videos stored in your mobile device.
  • Take a Photo/Video: You can take photos or videos with your mobile camera to attach to the email.
  • Select in Drive: You can attach files stored in Drive.
  • Select File: Attach a document, photo, or video from the Files app on your mobile device.

 

Tapping    on the top right of the Compose Mail screen

  • Write a memo: You can convert the email to a memo.
  • Sent at: You can either select a time from the given options or enter the date and time you want to send a scheduled email.
  • Send individually: Even when sending an email to several recipients, you can set to display only the email address of each recipient.
  • Security Level
    • Level: You can select one from General, Restricted and Confidential.
    • Valid period: You can set the valid period for the email. Emails will be deleted after the valid period.
    • Forwarding Prohibited: You can restrict the recipients from forwarding the email.

PC Web

Entry fields or settings for writing an email

  • To: Enter the email addresses of the people you want to send the email.
    • To indiv.: Even if there are multiple recipients, the email is displayed as sent individually.
    • : Shows recently used email addresses.
    • Contacts: You can select a contact from the contacts to add to To/Cc/Bcc
  • Cc: Enter the email addresses of the Cc recipients.
    • : Shows recently used email addresses.
  • Bcc: Enter the email addresses of the Bcc recipients. Click  next to ‘Cc’ for the following fields.
    • : Shows recently used email addresses.
  • Sender’s name: You can change the name displayed in ‘From’.
  • Subject: Enter the subject of the email.
    • Important : is displayed next to the subject.
  • Security Level
    • Security: You can select one from General, Restricted and Confidential.
    • Expires after: You can set the valid period of the email. Emails will be deleted after the valid period.
    • Forwarding prohibited: You can restrict the recipients from forwarding the email.
  • Attach: You can select and attach files from ‘My PC’ or ‘Drive’.

 

Icons shown on top of the Compose Mail screen.

  • : You can change the settings on writing an email.
    • Sending Mail: You can change the name displayed in ‘From’. It displays the names of the members saved in Contacts and also the names you used in the past.
    • Compose mail in new window: You can select ‘In use’ to open a new window every time you click ‘Compose’.
    • Preview Before Sending: You can preview the email when you click ‘Send’.
    • Delay delivery: If set to ‘In use’, the email will be sent after the set time when you click ‘Send’.
    • Default Editor/Font: You can select the types of editor, font, and font size that appear in the Compose Mail screen.
  • : Hide all sections other than the recipient and the body entry field.
  • : Open ‘Compose Mail’ in a new window.

 

Menus shown on top of the Compose Mail screen

  • Send: Send the email.
  • Schedule: You can either select a time from the given options or enter the date and time you want to send a scheduled email.
  • Save temporarily: You can save the email you are composing as a draft.
  • Preview: You can preview the email before sending it.
  • Template: You can save the frequently-composed email content as a template.
  • Delete draft : You can delete the draft in the email compose window without visiting the Temporary mailbox.
  • Memo: You can convert the email to a memo.

Add recipients as To, Cc, and Bcc

For the PC web, you can select the ‘Show profile image’ on the bottom of autocomplete lists to view the profile photos of the people when entering their names.

Add recipients

You can either enter the name of members, email addresses, or search for a group name or a mailing list in Company Directory or My Contacts.

  1. Enter the name of the recipient, mailing list, group name, or team name. The system will automatically search for the contact every time you enter a letter.
  2. Select the contact you want from the autocompleted list.

Add recipients to Cc and Bcc

Mobile

  1. Tap ‘To’ to show Cc and Bcc. Tap it again to hide.
  2. Add recipients to ‘Cc’ or ‘Bcc’.

PC Web

  1. Click  in ‘Cc’ to show ‘Bcc’. Click it again to hide.
  2. Add recipients to ‘Cc’ or ‘Bcc’.

Search in the organizational chart

You can select members directly from the organizational chart to add them as To, Cc or Bcc.

Mobile

  1. Tap  in ‘To’, ‘Cc’, or ‘Bcc’ fields.
  2. Select members from the organizational chart, and tap ‘Confirm’.

PC Web

  1. Click ‘Contacts’ in ‘To’.
  2. Select members from the organizational chart.
  3. Add members to To/Cc/Bcc, and click ‘OK’.

Colors for the recipient’s email address

The following are the colors for the email addresses of the recipients:

  • Red: Invalid email address
  • Green: Email addresses set as executives by the administrator
  • Blue: Email addresses of the non-executive members

Edit the body

Change the text style

You can change the font size, shape, and color of the text.

Mobile

  1. Select the text in the body to change the font style.
  2. Tap .
  3. Edit the style of the text.

PC Web

  1. Select the text in the body to change the font style.
  2. Click the tools on top of the email body section, and edit the style of the text.

Insert a photo

You can open photos stored in your device/computer or use the camera app to take photos to insert in the email body.

Mobile

  1. Tap .
  2. Select or take photos to insert into the body.

PC Web

  1. Click .
  2. Select and insert photos from your PC.

You can only insert the photos below the file size set by the administrator.

Insert a sticker

Mobile

  1. Tap .
  2. Select and insert the stickers you want.

Insert a form

You can insert forms you created into the email body.

Mobile

  1. Tap .
  2. In My Form, select a form to insert into the body.

Insert a translated text

You can insert a translation of the text you are writing into the email body.

Mobile

  1. Tap .
  2. Select the source and target languages, and tap ‘Confirm’.
  3. Check the translation results and tap ‘Insert’ to insert them into the body.

PC Web

  1. Click .
  2. Select the source and target languages, and enter the original text. Click ‘Translate’.
  3. Check the translation results and select the location to insert the translated text.
  4. Click ‘Confirm’ to insert into the body.

Currently, the translation is available in Korean and Japanese.

Attach a file

Attach a photo or video file stored in the device

You can attach photos or videos stored in your device as files.

Mobile

  1. Tap .
  2. Tap ‘Select Photos/Videos’ or ‘Take a Photo/Video’ to attach photos or videos stored in your device.

PC Web

  1. Click ‘My PC’ in the ‘Attach’ section.
  2. Select the files you want to attach from your PC.

Attach files stored in Drive

You can attach photos, videos, or document files stored in Drive.

Mobile

  1. Tap .
  2. Tap ‘Drive’.
  3. Select files stored in Drive to attach.

PC Web

  1. Click ‘Drive’ in the ‘Attach’ section.
  2. Select files stored in Drive to attach.

The maximum number and file size of attachments

You can attach up to 100 general attachments when composing an email. Only the administrator can set the maximum file size for general attachments.

When attaching a file that exceeds the maximum file size, the attachment will automatically be converted to a file that can only be downloaded within a limited period.

On the PC web, you can manually convert general files into files that can only be downloaded within a limited period.

The file size and number limits for the files with a download deadline depend on the value set by the administrator.

Write a memo

You can switch the email you were writing into a memo to record your ideas in various formats.

Mobile

  1. Choose one of the methods below to switch an email you were writing into a memo.
    • Tap .
    • Tap     and then ‘Write a memo’.
  2. Write the contents and then tap ‘Save’.

PC Web

  1. Click ‘Memo’ at the top to switch to writing a memo.
  2. Write the contents and then tap ‘Save’.
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