POP3/IMAP

CONTENTS

You can exchange emails by setting up POP3/SMTP or IMAP/SMTP in any of your email clients.
Only the administrator can disable this function.

Difference between IMAP and POP3

IMAP is different from POP3 as the following:

  • It supports mailboxes including your personal mailboxes in the form of folders.
    If you set up POP3 in any email client, you cannot export emails in Sent Mail, Spam Mail, and Trash.
    However, IMAP supports Sent Mail, Spam Mail, and Trash in the form of folders in email clients of the smartphones, etc.
  • The mailboxes of the server and the email client are synced with each other to match the contents.
    For the email clients set up with IMAP in smartphones and other devices, the change history and the emails deleted, copied, or moved will apply the same in LINE WORKS Mail.
    Also, you can access the same email account via multiple email clients at the same time. Changes made in one email client will also be reflected in other clients (for the performance and quality of the clients, the number of clients that can be connected simultaneously may be limited).
  • You can read part of the email in advance.
    When an email client using IMAP receives an email, it is possible to retrieve and preview the beginning and part of the email. Unlike POP3, IMAP is more suitable for mobile environments such as smartphones, as you can determine whether to read the entire email after checking the preview of the email. You can use the IMAP service of Mail after setting it in Mail Settings and the email client of your choice on your smartphone.
  • IMAP is intended for mobile phones and may not work properly in the email clients designed for PC.

POP3/SMTP settings

Set up POP3/SMTP as the following so that you can check your emails in other email clients such as mobile phones and Outlook.

PC Web

  1. Click  on the top.
  2. Click  on the bottom left in Mail.
  3. Click ‘Settings’.
  4. Click ‘Advanced settings’.
  5. Click ‘POP3/IMAP > POP3/SMTP’.
  6. Set the scope of application.
    • Only receive new emails from on: Only new emails received after changing to this setting are imported using POP3.
    • Receive both previous and new emails: Regardless of the time and date of the setting change, all existing emails are imported using POP3.
  7. Set whether to save the original.
    • Save original to LINE WORKS: Regardless of the settings of your email client, emails read using POP3 are saved to LINE WORKS.
    • Save/delete according to mail program settings: Save or delete emails in the LINE WORKS Mail according to the settings of your email client.
      However, if you want to check the emails from LINE WORKS Mail in other email clients, check the following cases and change the settings.

      • If you are using only one email client: You can set to save the original emails to LINE WORKS Mail in ‘Set POP3/SMTP > Save original’.
      • If you are using more than one email client: Set whether to save or delete the emails according to your email client settings in ‘Set POP3/SMTP > Save original’. You must set each of the email client you are using to leave a copy of messages on the server (if not set to ‘leave a copy of messages on the server’, the emails that were transferred from the email clients will be deleted from the LINE WORKS Mail).
  8. Set whether to mark as read.
    • Mark mails categorized as POP3 as read: Mark emails sent to the email client using POP3 as read on the web.
    • Mark mails categorized as POP3 as unread: Mark emails sent to the email client using POP3 as unread on the web.
  9. Set how to handle external emails.
    • Do not include external mail when reading with POP3: When importing emails to an email client using POP3, emails imported through the import external email function will not be included.
    • Include external mail when reading with POP3: When importing emails to an email client using POP3, emails imported through the import external email function will be included.
  10. Click ‘Save’.

POP3/SMTP connection information

You can connect to POP3/SMTP from your email client after changing the settings as below:

  • POP server name: pop.worksmobile.com
  • POP port: 995, secure connection (SSL) required
  • SMTP server name: smtp.worksmobile.com
  • SMTP port: 465, secure connection (SSL) required
  • ID: LINE WORKS email address (including the domain)
  • Password: LINE WORKS login password

IMAP/SMTP connection information

You can connect to IMAP/SMTP from your email client after changing the settings as below:

  • IMAP server name: imap.worksmobile.com
  • IMAP port: 993 / secure connection required (SSL)
  • SMTP server name: smtp.worksmobile.com
  • SMTP port: 587, secure connection (TLS) required / If TLS is not available, connect with SSL.
  • ID: LINE WORKS email address (including the domain)
  • Password: LINE WORKS login password

If you have lost your mobile device or no longer use POP3/SMTP or IMAP/SMTP, the administrator can disable POP3/SMTP or IMAP/SMTP in Admin.

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