Sync Drive

CONTENTS

Sync is a function that connects a folder in the user’s PC with a folder in LINE WORKS Drive to show the latest data at all times. You can check changes made in the PC folder directly on the web/mobile. The PC folder also shows changes made on the web/mobile instantly. If you use Drive Explorer on multiple PCs, you can keep the files up to date on up to 3 PCs you are logged in at the same time.

Sync function is not available for data restricted by the Drive policy such as file formats restricted by the administrator, malicious codes, and folders with names in special characters. Sync function is not available in the following cases as well.

  • Sync with a removable storage device
  • Sync with a virtual drive
  • Sync with Windows, Program Files folders and subfolders, and Desktop screen

Sync Settings

If you use Windows 10 1803 or prior versions and macOS, you can select a folder from ‘My Drive’ and ‘Folders shared with me’ to sync with the PC folder. When you select the PC folder to update the data of LINE WORKS, the LINE WORKS Drive folder is created under the folder and the sync process begins. When sync process is complete, the file/folder is marked with the  icon.

Sync is not available for data stored in Shared Drive or Team/Group Folder. However, you can access them through the following paths.

  • Windows : My PC > LINE WORKS Drive (W:)
  • macOS : Favorites > LINE WORKS Drive

Windows

  1. Run the Drive Explorer.
  2. Log into LINE WORKS Drive.
  3. Right-click the Drive Explorer  icon on the taskbar.
  4. Click ‘Settings’.
  5. Click the ‘Sync’ tab, and proceed with the settings.
    • Select ‘On’ to turn on ‘LINE WORKS Drive file is synced to your PC.
    • My PC folder: Select the folder on the PC you want to sync.
    • LINE WORKS Drive folder: Select the folder in LINE WORKS Drive to sync.
  6. Click ‘OK’.

macOS

  1. Run the Drive Explorer.
  2. Log into LINE WORKS Drive.
  3. Click the Drive Explorer  icon on the menu bar.
  4. Click ‘Sync Settings’.
  5. Select the folder in LINE WORKS Drive to sync.
  6. Click the ‘Change’ button under ‘LINE WORKS Drive Folder’ to select a folder on your PC to sync.
  7. Click ‘OK’ at the bottom.

Pause sync

You can pause the sync function to temporarily stop real-time updates of the files. You must click ‘Restart Synchronization’ after making changes to the files in order to keep the files up to date.

Windows

  1. Right-click the Drive Explorer  icon on the taskbar (system tray).
  2. Click ‘Pause synchronization’.

macOS

  1. Click the Drive Explorer  icon on the menu bar.
  2. Click ‘Pause synchronization’.

Check sync status

Check the sync status of Drive Explorer. You can also check if any files failed to sync.

Check status on the Drive Explorer icon

You can check the sync status from the Drive Explorer icon on the taskbar or menu bar.

Off
Synchronized
Synchronizing
Failed to sync
Pause synchronization
Sync folder has been changed or deleted
Logout
Unstable network connection

Check status by clicking the Drive Explorer icon

Right-click the icon on the taskbar (Windows), or click the icon on the top menu bar (macOS) to check further information on the sync status.

  • Checking sync list
  • Synchronizing (the number of files that have been synced/the total number of files)
  • Synchronized
  • Drive sync is turned off.

Check files that failed to sync

If there are files or folders that failed to sync, a message will appear: ’There are items that failed to synchronize’. You can check the failed items by clicking ‘View items’ on the message or ‘Failure items’ on the Explorer’s system tray.

Was this article helpful?
  • Yes
  • No
Sorry about that! Please tell us why
  • The information provided in the guide is wrong.
  • The information is difficult to understand.
  • There is insufficient information on specific devices. (e.g. There is no explanation on Mobile.)
  • Other

How can we make it better?

Thank you for your feedback!