Regenerate expired member’s password

CONTENTS

Once the administrator adds a member, the registration expires after 30 days if the member has not signed in with the account information received.

To re-add an expired member, the administrator must resend the account information to the member to sign in.

The method to add the expired member differs depending on the option selected when adding a member for the first time.

When a password is created and then delivered to a member to register

The invited member’s status becomes ‘Pending (Expired)’, and the temporary password is no longer valid when the following are true:

  • The password was generated automatically or by an administrator
  • The Member has not logged in with the information received within 30 days

To add the expired member again, the administrator must reset and then send the initial password.

  1. Select ‘Member’ from the left to expand the menu and press ‘Member’ to access the page. On mobile, tap the button to access the menus. 
  2. Press ‘Reset password’ from the member status field displayed on the member list.
  3. Select the password setting option from the ‘Reset Password’ dialogue box.
  4. Select ‘Next’ to reset the initial password.
  5. Press ‘Print’ or ‘Send email’ to provide the new password to the member.

When a password is created by a member to add

The invited member’s status becomes ‘Pending (Expired)’, and the temporary password is no longer valid when the following are true:

  • Chose the member registration option
  • The Member has not logged in with the information received within 30 days

To add the expired member again, the administrator must resend the invitation mail.

  1. Select ‘Member’ from the left to expand the menu and press ‘Member’ to access the page. On mobile, tap the button to access the menus. 
  2. Press ‘Resend email invitation’ from the member status field displayed on the right of the member list.
  3. Enter the member’s email address in the ‘Resend email invitation’ dialogue box.
  4. Select ‘Send’ to resend the invitation email after choosing whether to save the entered email address as a member’s personal email address.
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