Edit member information

CONTENTS

Edit the existing information of members.

For a description of each item in Member information, see Add Members.

Edit individual member information

You can edit the information by selecting a specific member.

  1. Select ‘Member’ from the left to expand the menu and press ‘Member’ to access the page. On mobile, tap the button to access the menus.
  2. Select a member to edit and go to the ‘Member information’ page.
  3. Press ‘Edit member information’ at the top right to access the page and edit information as you want.
  4. Press ‘Save’ to edit the member information.

Change individual member’s ID

Change the ID of a specific member.

The member with the ID change will be signed out in 5 minutes and required to sign in using the new ID.

You cannot use the previous ID since the ID change also applies to the following: connected message ID, URL for adding contacts, and My QR code.

Change ID in use

When the concurrent company uses the same ID, the ID of the concurrent company also changes.

  1. Select ‘Member’ from the left to expand the menu and press ‘Member’ to access the page. On mobile, tap the button to access the menus. 
  2. Select a member to edit and go to the ‘Member Information’ page.
  3. Press ‘Edit member information’ at the top right to access the page.
  4. Enter a new ID and press ‘Change’.

Change temporary ID

Changing a temporary ID means you are creating a LINE WORKS account. Therefore, you also need to set a new password.

  1. Select ‘Member’ from the left to expand the menu and press ‘Member’ to access the page. On mobile, tap the button to access the menus. 
  2. Select a member to edit and go to the ‘Member information’ page.
  3. At the top right, press ‘More’ and then ‘Change ID’ to access the ‘Change ID’ window.
  4. Press the ‘Change ID’ in the ID field to access the page.
  5. Press ‘Change’ after entering a new ID and password.

Change password

Change the member’s password yourself or ask the member to change the password.

If the password is at risk of being abused by someone other than the account owner, you can change the password to protect the company’s information.

If you change the password, corresponding member will be logged out of all connected LINE WORKS services within 5 minutes. The member has to log in again with the new password.

If the password has been compromised or a member has forgotten the password, the administrator can change the members’ passwords.

Also, if a member has not changed their password for a long time, you can request a member to change the password.

Password change by the administrator

The administrator can change the members’ passwords.

If a member has forgotten their password and cannot log in, you can create a new password without knowing the previous password.

Members will be logged out of all connected LINE WORKS services within 5 minutes after the password change.

    1. Select ‘Member’ from the left to expand the menu and press ‘Member’ to access the page. On mobile, tap the  button to access the menus. 
    2. Select a member to change the password and go to the ‘Member Information’ page.
    3. Press ‘Change’ of the ‘Security’.
    4. Press the ‘Change now’ tab.
    5. Enter the new password of the selected member.
    6. Press ‘Modify’.

You must inform the member of the new password for the member to access LINE WORKS without an issue.

Request password change

You can ask members to change their passwords.

Members will receive a password change request via message. They must change their password by accessing the link provided in the message or change their password during the next login to continue using the service.

When members change their password, they are directed to the login window and must access the service with a new password.

Members will be logged out of all connected LINE WORKS services within 5 minutes after the password change.

  1. Select ‘Member’ from the left to expand the menu and press ‘Member’ to access the page. On mobile, tap the  button to access the menus. 
  2. Select a member to change the password and go to the ‘Member Information’ page.
  3. Press ‘Change’ of the ‘Security’.
  4. Press the ‘Request to change’ tab.
  5. Press ‘Request’.

Edit member information in bulk

(Only available on the PC Web.)

Download, edit, and re-upload the member information to change the multiple members’ information at once.

Editing member information in bulk overwrites the existing member information. This means that existing information will be deleted when there are blanks in place of the existing member information from the file.

PC Web

  1. Select ‘Member’ from the left to expand the menu and press ‘Member’ to access the page.
  2. At the top right, click ‘More’ and select ‘Edit members in batch’.
  3. Click the ‘Member information download (CSV)’ or ‘Member information download (XLSX)’ to download the current information of members.
  4. Open the downloaded file and save it after making changes.
  5. Click ‘Select File(s)’ to select the saved file.
  6. Click ‘Next’ to upload the selected file.
  7. After uploading the file, you can check the list of edited members in the preview at the bottom. You can also edit member information on the preview.
  8. Click ‘Edit in batch’ at the bottom.
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